Construction Defect Claims Specialist

The Hartford; Naperville (IL); Hybrid; USD 101,000 - 152,000; Full time

Job summary

An established industry player in insurance is seeking a Claims Specialist to manage complex construction defect claims. This role requires a proactive approach to communication and problem-solving, ensuring customer satisfaction while navigating intricate legal and coverage issues. With opportunities for hybrid or remote work, this position allows you to leverage your analytical skills and expertise in a supportive environment. Join a forward-thinking team that values your contributions and offers competitive compensation, including bonuses and incentives. If you're ready to take your career to the next level, this is the opportunity for you.

Qualifications

• 5+ years of experience in construction defect claims handling.
• Excellent analytical, communication, and negotiation skills.

Responsibilities

• Manage complex, high-value claims independently.
• Conduct investigations and manage litigation effectively.

Skills

Construction defect claim handling

Analytical skills

Communication skills

Negotiation skills

Customer service

MS Office proficiency

Education

Bachelor's degree

J.D. or CRIS designation

Tools

MS Word

MS Excel

Job description

Specialist Claims - CH07DE Specialist Claims CA - CH07DN

We’re committed to making a difference and are proud to be an insurance company that goes beyond coverages and policies. Working here offers opportunities to achieve your goals and help others do the same. Join our team as we shape the future.

The Claims Specialist is the highest claim handling designation within the Complex Claims Unit - Construction Defect (CCU-CD). This is a visible and important role. CCU-CD manages construction defect and related claims involving property damage and sometimes bodily injury. These claims often involve complex fact patterns, contract analysis, coverage issues spanning multiple years, and may involve litigation and higher exposures.

RESPONSIBILITIES:

The Claims Specialist must independently manage all aspects of the most complex, high-value claims with detailed knowledge, analytical focus, and clear resolution strategies. They should also contribute to broader claim goals through audits, projects, and training. Responsibilities include:

1. Providing proactive communication to customers and partners for claim management and resolution
2. Responding to customer inquiries with superior service
3. Reviewing and analyzing complex policies and coverage parts (e.g., general liability, contractors professional liability, wrap-up policies)
4. Articulating clear, concise coverage positions
5. Conducting investigations regarding claims and lawsuits
6. Managing litigation, including planning, budgeting, and positioning claims for resolution
7. Developing complex coverage, liability, and damage assessments and presenting them to leadership
8. Providing detailed recommendations to leadership
9. Pursuing coverage and liability risk transfer against liable parties and insurers
10. Negotiating coverage and liability positions, attending mediations and trials as needed
11. Managing expenses, reserves, and financial transactions accurately
12. Maintaining up-to-date claims metrics

REQUIRED QUALIFICATIONS:

• 5+ years of construction defect claim handling experience
• Experience handling complex construction defect coverage and liability issues on general liability and wrap-up policies for contractors, developers, owners, and construction managers
• Experience with risk transfer, tendering, and responding to insured tenders
• Excellent communication, analytical, and critical thinking skills
• Ability to present evaluations clearly in roundtable settings
• Experience creating and delivering presentations
• Superior customer service and active listening skills
• Proven ability to prioritize and manage multiple responsibilities
• Effective negotiation and settlement skills for high-value claims
• Proficiency with MS Office, especially Word and Excel
• Active Property & Casualty State Insurance Adjuster license

PREFERRED QUALIFICATIONS:

• 10+ years of construction defect claim handling experience
• Bachelor's degree preferred; J.D. or CRIS designation a plus
• Experience with contractor professional and indemnity policies
• Knowledge of surety, bond, and builders risk policies
• Active Property & Casualty State Insurance Adjuster license

OTHER INFORMATION:

This role offers Hybrid or Remote work options. Candidates near our offices in Hartford, CT; San Antonio, TX; Lake Mary, FL; Phoenix, AZ; Naperville, IL are expected to work in-office three days a week (Tuesday-Thursday). Remote candidates should be prepared to visit an office as needed.

Employment requires obtaining and maintaining a State Adjuster's License for applicable states. Continued employment depends on passing licensing exams within 30 business days of training completion.

Compensation

The annual base pay range is $101,200 - $151,800, based on market analysis and individual factors such as performance and competencies. Additional rewards may include bonuses, incentives, and recognition. The posted range reflects different levels and titles based on experience.

We are an Equal Opportunity Employer, welcoming females, minorities, veterans, individuals with disabilities, those of diverse sexual orientations, gender identities, religions, and ages.

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