Senior Claims Specialist

AXIS (AXIS Capital); Chicago (IL); Hybrid; USD 95,000 - 140,000; Full time

Job summary

An established industry player is looking for a Senior Claims Specialist to join their North America Claims team. This role offers a unique opportunity to leverage your extensive claims management expertise in a hybrid work environment. You will oversee complex claims, ensure compliance, and enhance relationships with key partners. The company fosters an inclusive culture and is committed to continuous improvement and innovation in claims handling. If you are ready to make a significant impact in a dynamic environment, this role is perfect for you.

Benefits

Competitive incentives

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid vacation

Qualifications

• 5-7 years of experience in adjusting, coverage, and litigation management.
• Strong writing skills and proficiency in Microsoft Office.

Responsibilities

• Audit Third-Party Administrators to ensure reserve adequacy.
• Manage claim performance and legal expenses.
• Develop strong relationships with broker, MGA, and TPA partners.

Skills

Interpersonal and communication skills

Negotiation and settlement skills

Coverage evaluation and reserving

Knowledge of General Liability and Auto coverage

Experience in hybrid work environment

Education

Bachelor’s degree

JD (Juris Doctor)

Tools

Microsoft Office suite

Job description

Join to apply for the Senior Claims Specialist role at AXIS (AXIS Capital).

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand out for our outstanding client service, intelligent risk-taking, and superior risk-adjusted returns for our shareholders. We maintain an entrepreneurial, disciplined, and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe our strength lies in our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds feel comfortable and empowered to be themselves. We bring our whole selves to work.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any characteristic protected by law. Accommodation is available upon request during the selection process.

Job Description: Senior Claims Specialist

AXIS is seeking a Senior Claims Specialist to join our North America Claims team, reporting to the Manager of Casualty Claims. This role requires senior claims management expertise for overseeing and managing TPA handled claims. Primarily a casualty position, multi-line experience is a plus.

What will you do in this role?

1. Audit Third-Party Administrators to ensure reserve adequacy.
2. Handle oversight of claim files involving complex and severe losses.
3. Ensure TPA compliance through regular audits and meetings.
4. Manage claim performance, legal and vendor expenses, exposure evaluations, and reserving to drive optimal resolutions.
5. Identify opportunities to reduce ULAE spend and enhance internal resources.
6. Ensure compliance and quality assurance through audits and management action plans.
7. Develop strong relationships with broker, MGA, and TPA partners; support underwriting and distribution.
8. Support underwriting with claims participation at key events.
9. Collaborate internally to share loss and trend updates, ensuring data accuracy.
10. Drive deeper relationships with distribution partners and deliver top-tier claim service.
11. Exhibit best-in-class claim handling behaviors and close files efficiently.
12. Participate in continuous improvement initiatives.
13. Enhance analytics utilization to improve claims performance and support data strategies.
14. Support diversity, inclusion, environment, and philanthropy initiatives.

What you need to have:

1. Bachelor’s degree preferred; JD a plus. Alternatively, 5-7 years of adjusting, coverage, and litigation management experience.
2. Valid state licenses as required.
3. Strong interpersonal and communication skills.
4. Proficiency in Microsoft Office suite.
5. Excellent writing skills.
6. Experience working in a hybrid environment.
7. Knowledge of MGA/TPA relationships.
8. Confidence in coverage evaluation and reserving.
9. Negotiation and settlement skills.
10. Knowledge of General Liability, Construction Defect, Auto, and Garagekeepers coverage.

Role factors:

Preferred candidates will be able to commute to an AXIS office; a hybrid work environment (3 days/week) is supported.

What we offer:

Salary ranges vary by location, e.g., Alpharetta, GA: $90,000 - $130,000; Chicago, IL: $95,000 - $140,000; NJ: $104,000 - $138,700; NY: $108,500 - $145,000. Compensation will depend on experience and location. We also offer competitive incentives, benefits, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and more.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance