*Construction Customer Success Manager - Onsite (relocation bonus provided)

Buildots; Turkey (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) retirement plan with 4% match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Voluntary life insurance

Voluntary disability coverage

Job summary

Buildots is seeking a Construction Customer Success Manager to oversee deployment and ongoing success on major client projects. This onsite role (Turkey, Texas) requires relocation readiness and a proactive approach to integrating Buildots into project workflows.

You will lead platform adoption, train teams, and ensure customers realize measurable value from Buildots across large-scale construction environments.

Qualifications

• 7+ years in construction as PM, Superintendent, or Project Engineer on large-scale projects.
• Self-starter who identifies problems and acts without waiting to be told.
• Comfortable on-site and presenting to senior client stakeholders via video.
• Fast learner who communicates complex ideas clearly.
• Strong people skills and a client-facing mindset.
• Willingness to travel to project sites.

Responsibilities

• Be the primary relationship owner for some of Buildots' largest client projects.
• Lead full platform implementation — from onboarding to deep workflow integration.
• Identify ways to maximize value for the client and drive adoption.
• Coordinate with internal project managers to tailor the platform to project needs.
• Gather on-the-ground insights from clients to shape the product roadmap.
• Ensure clients don’t just use the platform but succeed with it.

Skills

Construction experience

Client relationship

Platform implementation

Presentation to stakeholders

Data-driven insights

Willingness to travel

Job description

Construction Customer Success Manager - Onsite (relocation bonus provided)

Description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

This position is for an on-site Customer Success Manager role at a Major Mission Critical Project in Turkey, Texas. The candidate must be willing to relocate to Turkey, Texas or within a reasonable driving vicinity (Childress - Memphis - Amarillo-Plainview-Lubbock).

We offer a competitive relocation bonus to support candidates who need to move for this role. If you're unable to relocate, please consider applying for a role that aligns more closely with your needs.

Key Responsibilities:

• Be the primary relationship owner and day-to-day point of contact for some of Buildots' largest client projects
• Lead full platform implementation — from onboarding and training to deep workflow integration
• Proactively identify ways to maximize value for the client, making Buildots central to how their teams operate
• Partner with internal project managers to configure the platform around the real complexities of each project
• Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
• Ensure your clients don't just use the platform — they succeed with it

Requirements:

• 7+ years in construction as a Project Manager, Superintendent, or Project Engineer — you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
• Self-starter who spots a problem, owns it, and solves it without waiting to be told
• Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
• A fast learner who picks up new tools quickly and communicates complex ideas clearly
• Strong people skills — you leave every interaction, regardless of role or culture, with people feeling good about working with you
• Genuinely excited about what technology can do for the construction industry, not just curious about
• Energized by travel and being where the work actually happens
• A natural at turning data and feedback into actionable insights
• Good vibes and a sense of humor — non-negotiable
• Location: Onsite: Turkey, Texas
• The candidate must be willing to relocate to Turkey, Texas or within a reasonable driving vicinity (Childress - Memphis - Amarillo-Plainview-Lubbock).
• We offer a competitive relocation bonus to support candidates who need to move for this role.

Preferred:

• Construction Mission Critical experience (Data Center, Aviation, or Healthcare)
• Superintendent on complex construction projects who led process and/or technology implementation
• VDC Manager experience

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP). Actually correct:
• Employee Assistance Program (EAP)
• Commuter benefits
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

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