*Construction Customer Success Manager

Buildots; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) with 4% employer match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Job summary

Buildots is seeking a Construction Customer Success Manager in Boston. The role focuses on onboarding project teams and driving product adoption across multiple construction projects.

You will be the customer voice, coordinating with product and delivery teams to maximize ROI and ensure successful expansion within key accounts. Ideal candidates have 5+ years in construction, strong stakeholder management, and the ability to operate in a fast-paced startup environment.

Qualifications

• 5+ years of experience as a construction professional, preferably site based (e.g., PM, Superintendent, Project Engineer).
• Strong stakeholder management and networking skills with senior and junior stakeholders.
• Proven ability to thrive in a fast-paced startup environment with multiple priorities.

Responsibilities

• Provide strategic advisory services to maximize customer adoption, implementation, and ROI across multiple projects.
• Lead the relationship with project champions to ensure ongoing support and customer voice internally.
• Onboard new users and drive seamless adoption, including on-site training.
• Extract insights from Buildots data and feed product feedback to influence roadmap.
• Collaborate with the Customer Success Delivery team to create and update playbooks.

Skills

Construction experience

Stakeholder management

Change management

Communication skills

Travel readiness

Job description

*Construction Customer Success Manager

• Customer Success
• Boston, Massachusetts
• Full-time

Description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson .

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively elevate issues to management when needed
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
• You’re a proactive and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel (30% to 50%)

A benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants (for eligible employees)
• Hybrid working arrangement
• Employee Assistance Program (EAP)