*Traveling Construction Customer Success Manager (80% travel required)

Buildots; El Paso (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Voluntary life insurance

Voluntary disability coverage

Dog-friendly office

Equity options for all team members

Job summary

Buildots is seeking a Traveling Construction Customer Success Manager to oversee deployment and day-to-day success on major client projects across Texas. This role requires guiding teams through platform adoption and integration into project workflows, with 80% travel and strong client-facing communication.

The ideal candidate has extensive construction experience and a passion for technology, capable of bridging site operations with executive-level discussions to drive measurable project

Qualifications

• 7+ years in construction as PM, superintendent or project engineer on large scale projects.
• Experience on commercial or mission-critical construction projects.
• Self-starter who identifies and solves problems proactively.
• Comfortable on-site and presenting to senior client stakeholders via video.
• Fast learner who communicates complex ideas clearly.
• Strong people skills and ability to build client relationships.
• Excited about technology and its impact on construction.
• Willing to travel 80% across Texas and Central US.

Responsibilities

• Be the primary relationship owner for Buildots' largest client projects.
• Lead full platform implementation from onboarding to workflow integration.
• Proactively identify ways to maximize client value and adoption.
• Partner with internal project managers to tailor the platform to project needs.
• Gather client insights and feed the product roadmap.
• Ensure clients achieve success with the platform.

Skills

Self-starter

Strong people skills

Presentation to stakeholders

Fast learner

Data-to-insights

Willingness to travel

Job description

• *Traveling Construction Customer Success Manager (80% travel required)

Open Positions

*Traveling Construction Customer Success Manager (80% travel required)

Customer Success Full-time

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

***Please note: We are currently hiring for this role in Dallas, Houston, and El Paso, TX.***

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

This position operates across projects in Texas (and Central US), and requires 80% travel. The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston. If you're unable to travel, please consider applying for a role that aligns more closely with your needs.

Key Responsibilities:

• Be the primary relationship owner and day-to-day point of contact for some of Buildots' largest client projects
• Lead full platform implementation — from onboarding and training to deep workflow integration
• Proactively identify ways to maximize value for the client, making Buildots central to how their teams operate
• Partner with internal project managers to configure the platform around the real complexities of each project
• Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
• Ensure your clients don't just use the platform — they succeed with it

Requirements:

• 7+ years in construction as a Project Manager, Superintendent, or Project Engineer — you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
• Self-starter who spots a problem, owns it, and solves it without waiting to be told
• Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
• A fast learner who picks up new tools quickly and communicates complex ideas clearly
• Strong people skills — you leave every interaction, regardless of role or culture, with people feeling good about working with you
• Genuinely excited about what technology can do for the construction industry, not just curious about
• Energized by travel and being where the work actually happens
• A natural at turning data and feedback into actionable insights
• Good vibes and a sense of humor — non-negotiable
• This position operates across projects in Texas (and Central US), and requires 80% travel.
• The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston.
• If you're unable to travel, please consider applying for a role that aligns more closely with your needs.

Preferred:

• Construction Mission Critical experience (Data Center, Aviation, or Healthcare)
• Superintendent on complex construction projects who led process and/or technology implementation

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.