Construction Customer Success Manager

Buildots; Denver, Northern (CO, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Buildots, the world’s leading construction intelligence platform, is seeking a Customer Success Manager to lead onboarding and ensure successful adoption on construction projects. You will help customers realize maximum value from Buildots and drive expansion across their teams.

As the voice of the customer, you’ll collaborate with product managers and account teams, relay key feedback, and support data-driven improvements to processes and outcomes on site.

Qualifications

• Lead adoption and ROI initiatives across multiple construction projects.
• Onboard project teams and ensure successful product adoption.

Responsibilities

• Provide strategic advisory services to maximize customer adoption and ROI across projects.
• Serve as the voice of the customer, communicating needs to product managers and account teams.

Job description

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

Location: We’re currently hiring for this role in New York City, Boston, Philadelphia, Washington, D.C., Atlanta, Dallas, Charlotte, Denver, and Chicago

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being