Construction Customer Success Manager

Buildots; Boston (MA); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Voluntary life insurance

Voluntary disability coverage

Job summary

Buildots is looking for a Customer Success Manager to lead onboarding and drive product adoption on construction projects, ensuring the data becomes part of daily workflows and guiding expansion through successful project outcomes.

You will manage stakeholder relationships, train on-site users, and relay customer feedback to product teams while partnering with delivery to scale success across key accounts. Travel up to 50% is expected.

Qualifications

• 5+ years of experience as a construction professional, preferably site based (e.g., PM, Superintendent, Project Engineer).
• Comfortable with change management and escalating issues when needed.
• Proven stakeholder management and networking with senior and junior colleagues.

Responsibilities

• Provide strategic advisory services to maximize customer adoption, implementation, and ROI across multiple projects.
• Lead relationships with project champions and act as the customer voice to internal pods.
• Onboard new users, train on-site users, and ensure smooth technology adoption.
• Gather insights from data and feedback to influence the product roadmap.
• Collaborate with delivery teams to refine playbooks and scale customer success delivery.

Skills

Construction experience

Job description

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson.

Location

We’re currently hiring for this role in New York City, Boston, Philadelphia, Washington, D.C., Atlanta, Dallas, Charlotte, Denver, and Chicago

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day‑to‑day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so along with your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.

What You’ll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on‑site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalat issues to management when needed
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast‑paced startup working environment handling multiple priorities, while maintaining high attention to detail with best‑in‑class service delivery results.
• You’re a proactive and independent achiever, self‑learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel (30% to 50%)

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

A benefits package designed to support you professionally and personally:

• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock‑option grants (for eligible employees)
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Voluntary life insurance
• Voluntary short‑term & long‑term disability coverage

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We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.