Construction Customer Success Lead - Drive Adoption & ROI

International Association of Plumbing and Mechanical Officials (IAPMO); Denver, Northern (CO, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching

Paid time off

Stock options

Employee Assistance Program

Commuter benefits

Pet insurance

Life insurance

Disability insurance

Job summary

Buildots is seeking a Customer Success Manager to drive onboarding and adoption of its construction intelligence platform on multiple projects. You will be the voice of the customer, coordinating with product and delivery teams to ensure ROI and scalable success across sites.

You will manage project champions, train on-site users, gather insights, influence the product roadmap, and help expand within key accounts. Travel 30–50% is required; a proactive, collaborative attitude is essential.

Qualifications

• 5+ years as a construction professional, preferably site-based (PM, Superintendent, Project Engineer)
• Comfortable with change management and scaling strategies; escalate when needed
• Proven stakeholder management with senior and junior colleagues
• Thrives in a fast-paced startup with multiple priorities and attention to detail
• Proactive, independent, owns customers and delivers creative solutions
• Excellent written and verbal communication; adapt to diverse communication styles
• Willingness to travel (30% to 50%)

Responsibilities

• Provide strategic advisory services to maximize adoption and ROI across multiple projects
• Lead project champions and ensure they are supported by Buildots while representing the customer voice
• Onboard new users and train on-site users for seamless technology adoption
• Gather data insights and feedback to influence the product roadmap and features
• Create and update playbooks within the customer success team to sustain delivery excellence

Skills

Construction PM/CSM

Stakeholder management

Change management

Travel readiness

On-site communication

Problem solving

Job description

Buildots is seeking a Customer Success Manager to drive onboarding and adoption of its construction intelligence platform on multiple projects. You will be the voice of the customer, coordinating with product and delivery teams to ensure ROI and scalable success across sites.

You will manage project champions, train on-site users, gather insights, influence the product roadmap, and help expand within key accounts. Travel 30–50% is required; a proactive, collaborative attitude is essential.