Construction Customer Success Manager

International Association of Plumbing and Mechanical Officials (IAPMO); Denver, Northern (CO, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching

Paid time off

Stock options

Employee Assistance Program

Commuter benefits

Pet insurance

Life insurance

Disability insurance

Job summary

Buildots is seeking a Customer Success Manager to drive onboarding and adoption of its construction intelligence platform on multiple projects. You will be the voice of the customer, coordinating with product and delivery teams to ensure ROI and scalable success across sites.

You will manage project champions, train on-site users, gather insights, influence the product roadmap, and help expand within key accounts. Travel 30–50% is required; a proactive, collaborative attitude is essential.

Qualifications

• 5+ years as a construction professional, preferably site-based (PM, Superintendent, Project Engineer)
• Comfortable with change management and scaling strategies; escalate when needed
• Proven stakeholder management with senior and junior colleagues
• Thrives in a fast-paced startup with multiple priorities and attention to detail
• Proactive, independent, owns customers and delivers creative solutions
• Excellent written and verbal communication; adapt to diverse communication styles
• Willingness to travel (30% to 50%)

Responsibilities

• Provide strategic advisory services to maximize adoption and ROI across multiple projects
• Lead project champions and ensure they are supported by Buildots while representing the customer voice
• Onboard new users and train on-site users for seamless technology adoption
• Gather data insights and feedback to influence the product roadmap and features
• Create and update playbooks within the customer success team to sustain delivery excellence

Skills

Construction PM/CSM

Stakeholder management

Change management

Travel readiness

On-site communication

Problem solving

Job description

About Buildots

Buildots is the world's most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson.

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor's future projects.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you'll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you'll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you'll need to ensure we're ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively elevate issues to management when needed
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
• You’re a proactive and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel (30% to 50%)

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

A benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Employee Assistance Program (EAP)
• Commuter benefits (for eligible employees)
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

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