Construction CSR & Sales Support Specialist

Taylor-Metal-Products; Auburn (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Taylor Metal Products in Auburn, WA is seeking a Customer Service Representative to provide exemplary service, support Outside Sales Representatives, and help ensure products meet quality and application expectations.

The role includes contacting customers, quoting terms, preparing estimates and bids, and resolving post-sale issues while maintaining strict adherence to company policies and safety procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• 1 yr.+ Sales Support experience is required.
• Intermediate computer skills are expected.

Responsibilities

• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Recommend products to customers based on their needs and interests.
• Answer questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Follow established administrative and clerical procedures and support outside sales representatives.

Skills

Sales Support

Customer service

Communication skills

Interpersonal skills

Problem-solving

Microsoft Office

Education

High school degree or equivalent

Tools

Computer skills

Office software

Job description

Taylor Metal Products in Auburn, WA is seeking a Customer Service Representative to provide exemplary service, support Outside Sales Representatives, and help ensure products meet quality and application expectations.

The role includes contacting customers, quoting terms, preparing estimates and bids, and resolving post-sale issues while maintaining strict adherence to company policies and safety procedures.