Construction Counter Sales Associate - Customer Focused

White Cap; Stockton (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

White Cap is seeking a Counter Sales Associate in California. You will handle walk-in, phone, and will-call customers, process orders, and provide product knowledge and upsell opportunities.

The role requires strong customer service skills, familiarity with ERP/sales systems, and the ability to manage multiple tasks with accuracy. Bilingual Spanish/English is a plus, and the company offers strong benefits.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP experience

Upselling

Product knowledge

Multitasking

Bilingual Spanish/English

Communication

Team player

Order processing

Tools

Oracle ERP

Job description

White Cap is seeking a Counter Sales Associate in California. You will handle walk-in, phone, and will-call customers, process orders, and provide product knowledge and upsell opportunities.

The role requires strong customer service skills, familiarity with ERP/sales systems, and the ability to manage multiple tasks with accuracy. Bilingual Spanish/English is a plus, and the company offers strong benefits.