Senior Counter Sales Associate — Builder Solutions

White Cap; San Jose (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

White Cap seeks a Lead Counter Sales Associate in California to provide exceptional customer service, manage walk-in and phone sales, and coordinate orders and delivery. You will train new counter staff and collaborate with supervisors to ensure smooth operations.

The position emphasizes upselling, product knowledge, and maintaining attractive displays on-site. Ideal candidates have 2–4 years in customer service or selling, experience with sales order software (Oracle), and knowledge of White

Qualifications

• 2 to 4 years of experience in customer service, selling or related field.
• Experience using sales order computer software, familiarity with Oracle.
• Knowledge in company product lines.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.
• Serves as point of contact for escalation issues.
• Provides training and support to new counter staff.
• Acts as liaison between supervisor and customers.
• Ensures purchase orders are completed.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• Performs other duties as assigned.

Skills

Customer service

Sales

Communication

Tools

Oracle

Job description

White Cap seeks a Lead Counter Sales Associate in California to provide exceptional customer service, manage walk-in and phone sales, and coordinate orders and delivery. You will train new counter staff and collaborate with supervisors to ensure smooth operations.

The position emphasizes upselling, product knowledge, and maintaining attractive displays on-site. Ideal candidates have 2–4 years in customer service or selling, experience with sales order software (Oracle), and knowledge of White