Counter Sales Pro - Customer Focus & Growth Potential

White Cap; San Francisco (CA); On-site; USD 27,552 - 36,506; Full time

Job summary

White Cap, the leading North American distributor for professional contractors, seeks a Counter Sales Associate in California. You will assist walk-in and phone customers, process orders, and advise on product features and warranties to resolve issues and drive sales.

Ideal candidates bring strong customer service, familiarity with Oracle or similar sales software, knowledge of construction products, and Spanish language ability. This on-site role offers competitive pay and benefits.

Qualifications

• Excellent customer service demonstrated in walk-in, phone, and will-call interactions.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products is advantageous.
• Spanish language proficiency.

Responsibilities

• Provide exceptional customer service to walk-in, phone, and will-call customers.
• Process orders, quote prices, enter orders, and pull orders as needed.
• Explain product features, benefits, and warranty terms to customers.
• Share product knowledge, offer technical advice, and troubleshoot issues.
• Upsell related products and inform customers of promotions.

Skills

Customer service

Spanish language proficiency

Tools

Oracle

Job description

White Cap, the leading North American distributor for professional contractors, seeks a Counter Sales Associate in California. You will assist walk-in and phone customers, process orders, and advise on product features and warranties to resolve issues and drive sales.

Ideal candidates bring strong customer service, familiarity with Oracle or similar sales software, knowledge of construction products, and Spanish language ability. This on-site role offers competitive pay and benefits.