Construction Claims Manager - Primary Casualty Growth

Starr Adjustment Services, Inc.; Alpharetta (GA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Mentorship and professional growth

Training and development programs

Inclusive work environment

Job summary

Starr is seeking a Construction Claims Manager for the Primary Casualty Division based in Alpharetta, GA with responsibilities across multiple locations. You will review and resolve complex construction claims, coordinate with insureds, brokers, and legal teams, and help advance claims outcomes within company guidelines.

The role requires a background in construction claims, strong analytical and communication skills, and the ability to learn within a collaborative, growth-oriented environment.

Qualifications

• Bachelor’s degree 3-7 years of claims experience within the construction insurance sector is preferred.
• A basic understanding of primary casualty insurance concepts, policy language, and regulatory requirements.
• Successfully complete needed insurance licensing within 6 months of hire.
• Proven analytical, investigative, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with claims management systems and Microsoft Office Suite.

Responsibilities

• Review, analyze, and process new and existing primary construction claims involving Starr insureds and oversight of third-party administrators.
• Conduct investigations to determine coverage, liability, and damages, gathering necessary documentation and evidence from relevant parties.
• Communicate directly with insureds, claimants, brokers, legal counsel, and vendors to obtain information, clarify issues, and negotiate settlements.
• Maintain accurate claim files, records, and documentation throughout the claims lifecycle.
• Prepare detailed reports, summaries, and correspondence on claim status and outcomes for management review.
• Identify potential fraudulent claims or red flags and escalates as appropriate.
• Attend virtual and in-person mediations and settlement conferences to negotiate settlements and potentially attend trials.
• Contribute to department projects and initiatives, including claims process improvement and compliance monitoring.
• Ensure timely and professional response to inquiries, delivering high standards of customer service.

Skills

Analytical abilities

Attention to detail

Communication skills

Independent work

Time management

Problem-solving

Education

Bachelor’s degree

Tools

Claims management systems

Microsoft Office

Job description

Starr is seeking a Construction Claims Manager for the Primary Casualty Division based in Alpharetta, GA with responsibilities across multiple locations. You will review and resolve complex construction claims, coordinate with insureds, brokers, and legal teams, and help advance claims outcomes within company guidelines.

The role requires a background in construction claims, strong analytical and communication skills, and the ability to learn within a collaborative, growth-oriented environment.