Construction Administrator - Industry experience resquired

HomeStar Remodeling; Wilmington (DE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/401(k) matching

Maternity/Paternity leave

Paid vacation and holidays

Performance-based bonus

Job summary

HomeStar Remodeling is seeking an Operations Administrator to oversee daily office operations, manage installs with customers and installers, and maintain effective communications. A strong base salary with a multi-tiered bonus structure is offered for delivering a 5-star customer experience.

The ideal candidate will be proficient in Excel, highly organized, able to multitask, and possess at least two years of operations/administrative experience and two years of post-secondary education.

Qualifications

• Must be proficient in Excel.
• Strong organization and multitasking abilities.
• Industry experience required.
• Minimum 2 years of post-secondary education.
• Minimum 2 years of operations/administrative experience.

Responsibilities

• Coordinate and monitor office operations daily to meet company requirements.
• Oversee completion of special projects as needed.
• Answer phones and follow up with customers and installers.
• Update staff on issues, delays, or add-ons.
• Follow procedures for scheduling, installs, and jobsite visits.
• Communicate with crew foreman, staff and customers to ensure projects run smoothly.
• Provide clerical support to supervisors and director.

Skills

Excel

Organization skills

Multitasking

Goal oriented

Industry experience

Post-secondary education

Operations experience

Education

Post-secondary education (2+ years)

Job description

HomeStar Remodeling is seeking a high potential Operations Administrator. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure with the ability to make $60,000-$80,000

The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones, handling installs, speaking with installers and customers, and callback reports.

Your responsibilities:

• Coordinates and monitor office operations to ensure company requirements are sufficiently met on a daily basis
• Coordinate and oversee the completion of special projects as needed
• Monitor office procedures and resolve issues
• Answering phones and following up with customers and installers
• Updating office staff of any issues, delays or add-ons
• Following and writing procedures for PII’s, installs, job site visits and services
• Handling of material ETA list and in house list
• Provide clerical support to supervisors and director
• Schedule appointments and office meetings as needed
• Perform other duties as assigned

• Day of install - Managing the 5-star experience (Install)
• Contacting Customer and Installers to Schedule Projects
• Gathering Intel and creating Install Packets & Service Packets for Installers
• Following procedures for scheduling, PII’s, Installs, and Jobsite Visits
• Communicating with all crew foreman (Introduction, customer interactions, final walk-a-round), staff, and customers ensuring every project is running smoothly
• Updating office staff of any delays, issues, or add ons
• Misc tasks assigned by Operation Director and Owners

Your qualifications:

• Must be proficient in Excel
• Organization Skills
• Able to multitask proficiently
• Goal Oriented
• Must have industry experience
• Minimum 2 years of post secondary education
• Minimum 2 years of operations/administrative related experience

Salary and Benefits:

• Realistic, multi-tiered, performance-based bonus opportunities
• Medical/Dental/Matching 401(k)
• Maternity/Paternity leave
• Paid vacation and holidays

Salary: $60,000 to $80,000.00 /year