Construction Administrator - Industry experience resquired

HomeStar Remodeling; Foulk Woods (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

HomeStar Remodeling is seeking an Operations Administrator to support daily office operations and customer interactions. The role emphasizes coordinating installs, quotes, and scheduling while maintaining a high level of service with installers and customers.

This position requires Excel proficiency, strong organization, and practical experience in operations. It offers a competitive base salary with bonus potential and growth opportunities within a busy remodeling firm.

Qualifications

• Must be proficient in Excel.
• Organization skills required.
• Able to multitask proficiently.
• Goal oriented approach expected.
• Industry experience preferred.
• Minimum 2 years of post secondary education required.
• Minimum 2 years of operations/administrative experience.

Responsibilities

• Coordinates and monitor office operations to ensure company requirements are met daily.
• Oversee completion of special projects as needed.
• Monitor office procedures and resolve issues.
• Answer phones and follow up with customers and installers.
• Update staff on issues, delays or add-ons.
• Follow and write procedures for PII’s, installs, site visits and services.
• Handle material ETA lists and in-house lists.
• Provide clerical support to supervisors and director.
• Schedule appointments and meetings as needed.
• Perform other duties as assigned.
• On install day, manage the 5-star experience with Install crews.
• Coordinate with customers/installers to schedule projects.
• Create Install/Service Packets for installers and gather intel.

Skills

Excel

Organization

Multitasking

Goal oriented

Industry experience

Post-secondary education

Education

Minimum 2 years of post secondary education

Job description

HomeStar Remodeling is seeking a high potential Operations Administrator. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure with the ability to make $60,000-$80,000

The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones, handling installs, speaking with installers and customers, and callback reports.

Your responsibilities:

• Coordinates and monitor office operations to ensure company requirements are sufficiently met on a daily basis
• Coordinate and oversee the completion of special projects as needed
• Monitor office procedures and resolve issues
• Answering phones and following up with customers and installers
• Updating office staff of any issues, delays or add-ons
• Following and writing procedures for PII’s, installs, job site visits and services
• Handling of material ETA list and in house list
• Provide clerical support to supervisors and director
• Schedule appointments and office meetings as needed
• Perform other duties as assigned

• Day of install - Managing the 5-star experience (Install)
• Contacting Customer and Installers to Schedule Projects
• Gathering Intel and creating Install Packets & Service Packets for Installers
• Following procedures for scheduling, PII’s, Installs, and Jobsite Visits
• Communicating with all crew foreman (Introduction, customer interactions, final walk-a-round), staff, and customers ensuring every project is running smoothly
• Updating office staff of any delays, issues, or add ons
• Misc tasks assigned by Operation Director and Owners

Your qualifications:

• Must be proficient in Excel
• Organization Skills
• Able to multitask proficiently
• Goal Oriented
• Must have industry experience
• Minimum 2 years of post secondary education
• Minimum 2 years of operations/administrative related experience

Salary and Benefits:

• Realistic, multi-tiered, performance-based bonus opportunities
• Medical/Dental/Matching 401(k)
• Maternity/Paternity leave
• Paid vacation and holidays

Salary: $60,000 to $80,000.00 /year