Construction Account Coordinator

Specialized Recruiting Group - Charlotte, NC; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Matching

Employee Assistance Program (EAP)

Health Insurance

HDHP HSA match

Job summary

The Specialized Recruiting Group is hiring an Account Coordinator for a construction firm client in the Charlotte area. The Account Coordinator supports Plumbing operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and values being a reliable partner to customers and field teams.

Qualifications

• High school graduation or equivalent.
• Knowledge of Sage Intacct and Bolt preferred but not required.
• Knowledge and utilization of Supply Pro and similar portals strongly preferred.

Responsibilities

• Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders.
• Communicate with customers on scheduling and any needed changes.
• Record all builder communication by documenting and tracking all inquiries.
• Coordinate between estimating, purchasing, and operations to improve efficiency.

Skills

Customer service

Scheduling coordination

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Sage Intacct

Bolt

Supply Pro

Job description

The Specialized Recruiting Group is hiring an Account Coordinator for a construction firm client of ours in the Charlotte area.

Overview

The Account Coordinator plays a key role in supporting our Plumbing operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving, and values being a reliable partner to both customers and field teams. As the company continues to grow, this role offers the opportunity to learn about the construction and production process from the ground up and develop within a supportive, people focused environment.

ESSENTIAL JOB FUNCTIONS

• Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders.
• Communicate with customers on scheduling and any needed changes.
• Serve as advocate for the customer, gathering and disseminating information
• Ensure all required job documentation is provided to the field team to support job readiness.
• Serve as backup to other Account Coordinators when they are out of office.
• Maintain builder relationships by responding to all inquiries and documenting any action.
• Respond to builder/field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders' understanding of information and answer.
• Record all builder communication by documenting and tracking all inquiries.
• Frequently communicate with customers, managers, estimating, scheduling and purchasing on project status and exchange accurate information.
• Support coordination between estimating, purchasing, and operations to improve efficiency.
• Other related duties as assigned.

Qualifications

EDUCATION, EXPERIENCE AND TRAINING

• High school graduation or equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Knowledge of Sage Intacct and Bolt preferred but not required.
• Knowledge and utilization of Supply Pro and similar portals strongly preferred.

STANDARDS OF PERFORMANCE

• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Act independently and create new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships which encourage openness, candor, and trust, internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain company information in a confidential manner.
• Attend work regularly and on time; adhere to company policies regarding attendance and time-off requests.
• Willingness to embrace change in a growing company.
• Ability to efficiently manage multiple tasks and work independently.
• Excellent written and verbal communication skills.
• Ability to learn new methods and systems to adapt to changes in the work environment.
• Accurate, organized, and detail-oriented with exceptional follow-up skills.
• Must be able to sit, talk, hear, and stand frequently throughout the day and operate computer equipment regularly.
• Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.

WORKING ENVIRONMENT AND CONDITIONS

• Indoor office or cubicle workspace environment that supports collaboration, communication, and teamwork.
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch, or crawl as needed to access materials or workspace.
• Ability to remain in a stationary position for extended periods and occasionally lift up to 15 pounds with or without reasonable accommodation.
• Frequent use of hands to handle, control, or feel office equipment.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

BENEFITS

• 401(k) Matching (100% up to 1st 4% deferred)
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)