Constituent Services Liaison

El Paso County; Colorado Springs (CO); On-site; USD 62,000 - 75,000; Full time

Job summary

El Paso County is seeking a Constituent Services Specialist to coordinate timely, accurate responses to resident inquiries on behalf of the Board of County Commissioners. You will gather information from departments, draft clear correspondence, and maintain neutrality and discretion in all communications.

The role requires strong writing, professional handling of sensitive inquiries, and collaboration with multiple county offices.

Qualifications

• High school diploma or equivalent; three years in a high-volume, public contact environment.
• Associate’s or Bachelor's degree may substitute for experience as described.

Responsibilities

• Serve as a point of contact for constituent inquiries directed to the Board of County Commissioners.
• Review inquiries, clarify questions, and coordinate with departments to gather accurate information.
• Draft correspondence explaining policies, services, processes, and decisions in clear, accessible language.
• Maintain a neutral, professional approach with tact, discretion, and confidentiality.
• Coordinate preparation of proclamations and invite guests to provide comments in support.

Skills

Strong communication

Writing skills

Discretion/Confidentiality

Customer service

Policy understanding

Education

High school diploma or equivalent

Associate’s degree (may substitute for 1 year experience)

Bachelor’s degree (may substitute for 2 years experience)

Bachelor’s degree in political science, English, or business administration

Tools

Microsoft Office

Job description

El Paso County is seeking a Constituent Services Specialist to coordinate timely, accurate responses to resident inquiries on behalf of the Board of County Commissioners. You will gather information from departments, draft clear correspondence, and maintain neutrality and discretion in all communications.

The role requires strong writing, professional handling of sensitive inquiries, and collaboration with multiple county offices.