Citizen Services Liaison

El Paso County, Colorado, USA; Colorado Springs (CO); On-site; USD 62,000 - 75,000; Full time

Job summary

El Paso County is seeking a Constituent Services Specialist to handle inquiries for the Board of County Commissioners. You will coordinate with various county departments to obtain accurate information and draft clear, neutral responses that explain policies and decisions.

The role emphasizes professional, discreet communication, strong writing, and timely follow-up to support residents and open records requests under CORA.

Qualifications

• High school diploma or equivalent.
• Three years of experience in a high-volume, public contact environment.
• Education substitutions are not cumulative; only the highest qualifying degree will be considered.
• Experience in constituent response generation and dissemination.

Responsibilities

• Manage citizen inquiries for the Board of County Commissioners.
• Draft correspondence explaining County policies, services, processes, and decisions.
• Coordinate with County departments and other agencies to obtain accurate information.
• Prepare proclamations and related materials for the Board of County Commissioners.
• Maintain neutrality, confidentiality, and professional communication with the public.

Skills

Communication

Writing

Diplomacy

Discretion

Customer service

Education

HS diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

El Paso County is seeking a Constituent Services Specialist to handle inquiries for the Board of County Commissioners. You will coordinate with various county departments to obtain accurate information and draft clear, neutral responses that explain policies and decisions.

The role emphasizes professional, discreet communication, strong writing, and timely follow-up to support residents and open records requests under CORA.