Constituent Engagement Operations Lead

Philanthropy and Engagement; Harrisonburg (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

James Madison University is seeking an Operations Manager for Constituent Engagement to serve as the central manager of all business functions, supporting the AVP and four department heads. You will oversee logistics, events, student employees, and cross-departmental projects, ensuring smooth operations and excellent service.

The role requires coordinating administrative operations, strong attention to detail, and effective communication; familiarity with Salesforce, CVENT, Marketing Cloud, or

Qualifications

• Experience coordinating administrative operations, projects, events, or organizational initiatives.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Strong written and verbal communication skills including meeting notes, reports, and presentations.
• Experience with Microsoft applications and business systems.

Responsibilities

• Manage logistics for the Constituent Engagement division's events.
• Coordinate events across multiple departments.
• Oversee student employees and assist with special projects.
• Maintain university systems such as Salesforce and web platforms.

Skills

Project coordination

Multitasking

Communication skills

Customer service

Stakeholder management

Tools

Salesforce

CVENT

Marketing Cloud

Job description

James Madison University is seeking an Operations Manager for Constituent Engagement to serve as the central manager of all business functions, supporting the AVP and four department heads. You will oversee logistics, events, student employees, and cross-departmental projects, ensuring smooth operations and excellent service.

The role requires coordinating administrative operations, strong attention to detail, and effective communication; familiarity with Salesforce, CVENT, Marketing Cloud, or