Operations Manager, Constituent Engagement

Philanthropy and Engagement; Harrisonburg (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

James Madison University is seeking an Operations Manager for Constituent Engagement to serve as the central manager of all business functions, supporting the AVP and four department heads. You will oversee logistics, events, student employees, and cross-departmental projects, ensuring smooth operations and excellent service.

The role requires coordinating administrative operations, strong attention to detail, and effective communication; familiarity with Salesforce, CVENT, Marketing Cloud, or

Qualifications

• Experience coordinating administrative operations, projects, events, or organizational initiatives.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Strong written and verbal communication skills including meeting notes, reports, and presentations.
• Experience with Microsoft applications and business systems.

Responsibilities

• Manage logistics for the Constituent Engagement division's events.
• Coordinate events across multiple departments.
• Oversee student employees and assist with special projects.
• Maintain university systems such as Salesforce and web platforms.

Skills

Project coordination

Multitasking

Communication skills

Customer service

Stakeholder management

Tools

Salesforce

CVENT

Marketing Cloud

Job description

The Operations Manager, Constituent Engagement serves as the central manager of all business functions for the Constituent Engagement division at James Madison University, supporting the Assistant Vice President and four department heads. The role manages logistics, coordinates events, maintains university systems including Salesforce and web platforms, oversees student employees, and handles special projects across multiple departments.

Key qualifications:

• Experience coordinating administrative operations, projects, events, or organizational initiatives
• Demonstrated ability to manage multiple priorities, maintain attention to detail, and meet deadlines
• Strong written and verbal communication skills including meeting notes, reports, and presentations
• Experience using Microsoft applications and business systems
• Ability to work effectively with diverse stakeholders and provide excellent customer service
• Experience with Salesforce, CVENT, Marketing Cloud, or similar platforms preferred