Student Financial Services & Operations Specialist

James Madison University; Harrisonburg (VA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Generous Leave

Comprehensive Health Coverage

Retirement Options

Employee Well-Being

Tuition Waiver Program

Job summary

James Madison University’s Finance division seeks a Student Financial Operations Specialist to provide exceptional customer service and operational support for student accounts, billing, and declining balance programs. This role serves as a key contact for students, parents, and staff regarding account activity and payment processes.

The specialist administers FLEX and Dining Dollars Gold, reconciles transactions, handles returned payments, and supports daily office operations.

Qualifications

• Providing direct customer service and effectively communicating complex financial information to a broad customer population.
• Explaining policies, procedures, or financial information to customers.
• Researching and resolving account-related issues.
• Maintaining records with a high degree of accuracy and attention to detail.
• Managing competing priorities while maintaining established deadlines.
• Using strong analytical skills.

Responsibilities

• Provide professional, timely assistance to students, parents, authorized users, faculty, and staff by phone, email, and in person.
• Analyze student account information and explain university billing, payment, refund, and account policies.
• Respond to inquiries using multiple university systems, including PeopleSoft, Cashnet (Illumia), Flywire, and BankMobile.
• Prepare account statements, invoices, and related documentation as requested.
• Serve as backup support for other customer service and business office functions.

Skills

Customer Service

Financial Literacy

Policy Explanation

Account Reconciliation

Analytical Skills

Communication

Job description

James Madison University’s Finance division seeks a Student Financial Operations Specialist to provide exceptional customer service and operational support for student accounts, billing, and declining balance programs. This role serves as a key contact for students, parents, and staff regarding account activity and payment processes.

The specialist administers FLEX and Dining Dollars Gold, reconciles transactions, handles returned payments, and supports daily office operations.