Operations Lead - Constituent Engagement & Events

Commonwealth of VA Careers; Harrisonburg (VA); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Generous leave

Comprehensive health coverage

Retirement options

Employee well-being

Tuition waiver program

Résumé du poste

James Madison University invites applications for an Operations Manager, Constituent Engagement, to serve as the central manager of all business functions for CE and related departments. The role emphasizes exceptional customer service, organizational skills, and policy adherence, reporting to the AVP and four department heads.

The role requires coordinating events, budgets, and communications using CRM and CMS tools, with a focus on staff onboarding and process improvements within a dynamic

Qualifications

• Experience coordinating administrative operations, projects, events, or organizational initiatives.
• Demonstrated ability to manage multiple priorities, meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills, including meeting notes, reports, and presentations.
• Experience using Microsoft applications and other business systems.
• Ability to work effectively with diverse stakeholders and provide excellent customer service.
• Discretion and ability to handle confidential information.

Responsabilités

• Lead logistics coordination for unit functions and meetings: scheduling, venue selection, agenda distribution.
• Record leadership meetings and unit meetings, and share AI summaries, minutes, and action items.
• Process and coordinate CE efforts for annual updates of signature sheets, annual reports, curriculum items and other JMU requests.
• Serve as central point of contact for internal and external stakeholders seeking access to unit leadership.
• Spearhead CE student employee committee and lead onboarding.
• Enter all CE wage-employee hours into the central system.
• Serve as the unit’s fixed assets coordinator.
• Provide back-up to departments for purchasing, travel arrangements, and reimbursements.

Connaissances

Experience coordinating administrative

Manage multiple priorities

Written and verbal communication

Microsoft applications

Customer service

Discretion and confidentiality

Outils

Salesforce

CVENT

Marketing Cloud

Experience Cloud

Cascade CMS

Description du poste

James Madison University invites applications for an Operations Manager, Constituent Engagement, to serve as the central manager of all business functions for CE and related departments. The role emphasizes exceptional customer service, organizational skills, and policy adherence, reporting to the AVP and four department heads.

The role requires coordinating events, budgets, and communications using CRM and CMS tools, with a focus on staff onboarding and process improvements within a dynamic