Constituent Communications Liaison

New York City Department of Transportation; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

New York City Department of Transportation in New York, NY seeks a Community Associate to serve as a primary point of contact for public inquiries. You will communicate in writing and by phone, process service requests in ARTS, and coordinate with operational units to ensure timely responses.

The role emphasizes strong writing, verbal communication, and organizational skills, with duties including drafting responses and maintaining accurate case information through resolution.

Qualifications

• High school graduation or equivalent with 3 years related experience.
• Alternative: education and/or experience equivalent to requirement 1.
• Strong writing and communication skills; proficient with basic computer tools.

Responsibilities

• Communicate with the public through written and oral communication.
• Enter, update, monitor, and close service requests in ARTS.
• Respond to inquiries and clarify requests within required timeframes.
• Prepare written responses using information from operational units.
• Answer telephone calls from the public and maintain case records.

Skills

Writing skills

Verbal communication

Computer skills

Research experience

Education

High school diploma or equivalent + 3 years related experience

Equivalent education/experience

Job description

New York City Department of Transportation in New York, NY seeks a Community Associate to serve as a primary point of contact for public inquiries. You will communicate in writing and by phone, process service requests in ARTS, and coordinate with operational units to ensure timely responses.

The role emphasizes strong writing, verbal communication, and organizational skills, with duties including drafting responses and maintaining accurate case information through resolution.