Constituent Communications Specialist

Cityofnewyork; New York (NY); On-site; USD 48,000 - 56,000; Full time

Job summary

City of New York's NYC DOT CSLACU is seeking a Community Associate to handle direct communication with the public, respond to inquiries, and draft concise responses. You will enter, update, monitor and close service requests in ARTS, ensuring timely acknowledgments within 14 days per directives.

The role requires strong written and verbal communication, organizational skills, and the ability to manage multiple requests with professionalism. Equal opportunity employer and inclusive workplace.

Qualifications

• High school graduation or equivalent and three years of experience in community work or related duties.
• Experience with responding to public inquiries and crafting written communications is preferred.

Responsibilities

• Communicating directly with members of the public through written and oral communication.
• Responding to inquiries and clarifying constituent requests.
• Entering, updating, monitoring, and closing service requests in ARTS.
• Sending acknowledgments to constituents within 14 calendar days.
• Drafting concise, professional correspondence following the Agency's style.

Skills

Written communication

Verbal communication

Customer service

Organizational skills

Education

High School Diploma or equivalent

Job description

City of New York's NYC DOT CSLACU is seeking a Community Associate to handle direct communication with the public, respond to inquiries, and draft concise responses. You will enter, update, monitor and close service requests in ARTS, ensuring timely acknowledgments within 14 days per directives.

The role requires strong written and verbal communication, organizational skills, and the ability to manage multiple requests with professionalism. Equal opportunity employer and inclusive workplace.