Constituent Relations & Correspondence Liaison

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

The City of New York seeks a Community Associate for the NYC DOT CSLACU to serve as a central hub for customer service and correspondence. You will communicate with the public, process requests in ARTS, and prepare timely written responses following the Mayor’s directives.

Candidates must have a high school diploma and relevant community experience, and be able to manage multiple tasks with professionalism.

Qualifications

• High school graduation or equivalent with three years of experience in community work or related duties.
• Equivalent combination of education and experience satisfies requirement.

Responsibilities

• Communicate with the public in written and oral form.
• Enter, monitor, and close service requests in ARTS CRM system.
• Prepare written responses following agency style and timelines.
• Respond to constituent inquiries and manage multiple requests professionally.

Education

High school graduation or equivalent

Job description

The City of New York seeks a Community Associate for the NYC DOT CSLACU to serve as a central hub for customer service and correspondence. You will communicate with the public, process requests in ARTS, and prepare timely written responses following the Mayor’s directives.

Candidates must have a high school diploma and relevant community experience, and be able to manage multiple tasks with professionalism.