Connectivity Support Specialist

Mckesson Corporation; Virginia; On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health, dental, vision insurance

Paid time off and holidays

Professional development opportunities

Job summary

McKesson Corporation is seeking an entry to mid-level Technical Support Specialist to resolve connectivity issues and assist customers with EDI and cXML integrations. You will work with IT and engineering teams to troubleshoot problems, document resolutions, and contribute to knowledge base articles.

The role requires strong communication skills, a basic IT background, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent; IT degree preferred.
• At least one year of experience in technical support or customer service.
• Strong knowledge of networking concepts, including EDI and cXML.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Diagnose and troubleshoot connectivity problems including EDI and cXML.
• Guide customers through step-by-step solutions.
• Collaborate with IT and engineering to resolve complex issues.
• Document issues, resolutions, and follow-ups in the ticketing system.
• Provide feedback for product and service improvements.
• Stay updated on technology trends and product updates.
• Assist in developing and maintaining knowledge base articles.
• Participate in ongoing training to enhance technical skills.

Skills

Networking concepts

EDI

cXML

Customer service

Verbal & written communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

IT degree preferred

Tools

Ticketing system

Job description

McKesson Corporation is seeking an entry to mid-level Technical Support Specialist to resolve connectivity issues and assist customers with EDI and cXML integrations. You will work with IT and engineering teams to troubleshoot problems, document resolutions, and contribute to knowledge base articles.

The role requires strong communication skills, a basic IT background, and the ability to manage multiple tasks in a fast-paced environment.