Connectivity Support Specialist — Flexible Hours

Mckesson Corporation; Texas; On-site; USD 35,000 - 58,000; Full time

Job summary

McKesson is seeking a technical support specialist focused on connectivity issues. You will respond to inquiries by phone, email, and chat, diagnose problems, and guide customers through resolutions, including EDI and cXML workflows.

Work with IT and engineering to fix complex issues, document cases, and contribute to knowledge base materials. McKesson offers competitive pay, benefits, and ongoing training opportunities.

Qualifications

• High school diploma or equivalent; a degree in IT or a related field is preferred.
• At least 1 year in technical support or customer service, preferably in connectivity/telecom.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding third-party connectivity in a timely and professional manner.
• Diagnose and troubleshoot connectivity problems, including EDI and cXML.
• Guide customers through step-by-step solutions to resolve connectivity issues.
• Collaborate with IT and engineering to resolve complex issues.
• Document and track issues, resolutions, and follow-up actions in the ticketing system.
• Provide feedback for product and service improvements based on interactions.
• Stay updated on technology trends and product updates to provide informed support.
• Assist in developing and maintaining knowledge base articles.
• Participate in ongoing training to enhance technical skills.

Skills

Networking concepts

EDI

cXML

Communication

Teamwork

Problem solving

Multitasking

Customer focus

Education

High school diploma

Job description

McKesson is seeking a technical support specialist focused on connectivity issues. You will respond to inquiries by phone, email, and chat, diagnose problems, and guide customers through resolutions, including EDI and cXML workflows.

Work with IT and engineering to fix complex issues, document cases, and contribute to knowledge base materials. McKesson offers competitive pay, benefits, and ongoing training opportunities.