Connectivity Support Specialist: Troubleshooter

Mckesson Corporation; New York (NY); Presencial; USD 35.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and incentives

Health, dental, and vision insurance

Paid time off and holidays

Professional development and career-ad

Descripción de la vacante

McKesson is seeking a technically skilled support specialist in New York to respond to customer inquiries about third-party connectivity, diagnose problems, and guide users through solutions. You will collaborate with IT and engineering to resolve complex issues and help keep systems running smoothly.

A solid foundation in networking, EDI and cXML, plus a customer-focused mindset, will help you succeed in a fast-paced environment.

Formación

• High school diploma or equivalent; a degree in IT or a related field is preferred.
• At least one year of professional experience in a technical support or customer service role, preferably within a connectivity or telecommunications environment.
• Strong understanding of networking concepts, including EDI and cXML.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Customer-focused with a friendly and professional demeanor.
• Ability to manage multiple tasks and prioritize effectively.

Responsabilidades

• Respond to customer inquiries and issues related to third-party connectivity via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot connectivity problems, including EDI and cXML.
• Guide customers through step-by-step solutions to resolve connectivity problems.
• Collaborate with internal teams, including IT and engineering, to resolve complex issues.
• Document and track customer issues, resolutions, and follow-up actions in the ticketing system.
• Provide feedback and recommendations for improvements to products and services based on customer interactions.
• Stay updated with the latest technology trends and product updates to provide informed assistance to customers.
• Assist in the development and maintenance of knowledge base articles and support materials.
• Participate in ongoing training to enhance technical skills and service delivery.

Conocimientos

Customer service

Networking concepts

EDI & cXML

Communication skills

Teamwork

Educación

High school diploma or equivalent

IT degree preferred

Herramientas

Ticketing system

Descripción del empleo

McKesson is seeking a technically skilled support specialist in New York to respond to customer inquiries about third-party connectivity, diagnose problems, and guide users through solutions. You will collaborate with IT and engineering to resolve complex issues and help keep systems running smoothly.

A solid foundation in networking, EDI and cXML, plus a customer-focused mindset, will help you succeed in a fast-paced environment.