Connectivity Solutions Specialist I

bioMérieux; Salt Lake City (UT); Híbrido; USD 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision plans

Life Insurance (Company-Provided)

Short/Long-Term Disability Insurance

Retirement Plan and employer match

Wellness Programs

Employee Assistance Program

Commuter Benefits

Parental leaves

Descripción de la vacante

bioMérieux is seeking a Connected Systems Specialist I to provide applications and customer technical support, including networking connectivity, and to train, troubleshoot, and manage projects for diagnostic test systems at our Salt Lake City site.

The role requires a Bachelor’s degree and 2+ years in IT, systems engineering, or networking, with strong customer-facing experience. This is a hybrid on-site role with up to 10% travel and a competitive Total Rewards package.

Formación

• Bachelor degree required.
• 2+ years of professional related experience in IT, Systems Engineering, and/or networking/connectivity troubleshooting, and identifying hardware and software applications issues including customer facing experience required.
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of professional related experience, defined above, is required.
• Experience in complaint handling, resolving customer problems, and providing a high level of customer satisfaction required.

Responsabilidades

• Answer internal and external customer inquiries and document in ERP system; consult with Lab/Field IT Specialist, Application Specialist, System Engineer, Field Based Employees, Management, Global Customer Support/CSI.
• Provide consistent follow up to ensure customer satisfaction and meet KPIs.
• Perform problem analysis and develop resolution action plan.
• Maintain expert knowledge in supporting bioMérieux connectivity and test result solutions.
• Provide technical leadership and guidance as a cross functional SME to ensure overall success of service delivery.
• Create and maintain documentation for product lines, including training materials, procedures, and FAQs.
• Update customer support knowledge base and FAQs.
• Obtain ERP certification; execute investigation process and apply as needed.

Conocimientos

Networking troubleshooting

Customer-facing support

Problem analysis

Documentation / ERP

Project coordination

Educación

Bachelor degree

6+ years experience substitute

Herramientas

MS Office Suite

ERP system

Descripción del empleo

bioMérieux is seeking a Connected Systems Specialist I to provide applications and customer technical support, including networking connectivity, and to train, troubleshoot, and manage projects for diagnostic test systems at our Salt Lake City site.

The role requires a Bachelor’s degree and 2+ years in IT, systems engineering, or networking, with strong customer-facing experience. This is a hybrid on-site role with up to 10% travel and a competitive Total Rewards package.