Clinical Apps Specialist: Microbiology & Molecular

bioMerieux; West Jordan (UT); Presencial; USD 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Life Insurance

Disability Insurance

Retirement Plan

Adoption Assistance

Wellness Program

Employee Assistance

Commuter Benefits

Discount Programs

Parental Leave

Descripción de la vacante

bioMérieux is seeking a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. You will train, troubleshoot, and consult with customers, manage complaint handling, and collaborate with internal and field teams to deliver world-class service.

The role requires a biology degree and 2+ years in a clinical lab, with microbio or molecular biology focus.

Formación

• Bachelor degree in a Biological science.
• 2+ years of professional related experience in Clinical laboratory setting with specialization in Microbiology and/or Molecular Biology.

Responsabilidades

• Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
• Initiate, manage, and resolve customer complaints and suggestions; escalate when needed for further investigation by other departments.
• Perform on-call duties to provide 24-hour technical support to customers.
• Support existing customers with additional training and technical assistance as needed or as product enhancements are launched.
• Maintain competency of bioMérieux products and procedures; assist with implementation of new products.

Conocimientos

MS Office

Salesforce

Cross-functional

Communication

Multitasking

Adaptability

Problem solving

Educación

Bachelor degree in Biological science

Herramientas

Salesforce

Descripción del empleo

bioMérieux is seeking a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. You will train, troubleshoot, and consult with customers, manage complaint handling, and collaborate with internal and field teams to deliver world-class service.

The role requires a biology degree and 2+ years in a clinical lab, with microbio or molecular biology focus.