Senior Manager, Microbiology Tech Support (Hybrid)

bioMerieux SA; Morrisville (NC); Ibrido; USD 99.000 - 146.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

Life Insurance

Disability insurance

Retirement plan

Adoption assistance

Wellness programs

EAP

Commuter benefits

Discount programs

Parental leaves

Descrizione del lavoro

bioMérieux SA is seeking a Senior Technical Support Center Leader to manage the Technical Support Center teams, drive strategy, and implement change management for customer excellence. The role requires strong leadership, data-driven decision-making, and the ability to coordinate cross-functional initiatives.

The position supports a hybrid schedule reporting onsite 2-3 times weekly at Raleigh/Durham or Salt Lake City offices, with extensive interaction across internal stakeholders and external

Competenze

• Bachelor degree required in Medical Technology, Engineering, Business Management, or Life Science.
• 6+ years in bioMérieux Technical Support or related medical industry customer support, leading others.
• Education substitution: 10+ years of experience in lieu of a Bachelor’s degree.

Mansioni

• Lead daily operations and ensure adherence to policies.
• Set priorities, coordinate workload, maintain customer-focused environment.
• Manage budgets, resources, staffing, and capacity planning.
• Provide proactive communication to reports and senior leaders.
• Coach, mentor, and develop team members including junior managers.
• Support cross-functional collaboration, including product launches and field actions.
• Manage customer escalations and ensure KPI attainment.

Conoscenze

Leadership

Data analysis

Cross-functional collaboration

Communication skills

Change management

Project management

Time management

Formazione

Bachelor's degree in Medical Technology, Engineering, Business Management, or Life Science

Strumenti

Salesforce

MS Office

Excel

Outlook

Teams

Descrizione del lavoro

bioMérieux SA is seeking a Senior Technical Support Center Leader to manage the Technical Support Center teams, drive strategy, and implement change management for customer excellence. The role requires strong leadership, data-driven decision-making, and the ability to coordinate cross-functional initiatives.

The position supports a hybrid schedule reporting onsite 2-3 times weekly at Raleigh/Durham or Salt Lake City offices, with extensive interaction across internal stakeholders and external