Clinical Applications Specialist – Microbiology & Molecular

bioMerieux; West Valley City (UT); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life and AD Insurance

Disability Insurance

Retirement Plan with employer match

Adoption Assistance

Wellness Programs

Employee Assistance Program

Commuter Benefits

Parental leaves

Discount programs

Job summary

bioMérieux is seeking a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. You will train, troubleshoot, and consult with customers, manage complaint resolution with cross-functional teams, and contribute to sales growth through excellent support.

The role emphasizes 24-hour on-call support, training activities, and adherence to quality procedures while maintaining product knowledge and collaborating across departments.

Qualifications

• Bachelor degree in a Biological science or related field.
• 2+ years in a clinical laboratory setting with Microbiology or Molecular Biology experience.

Responsibilities

• Provide world-class customer support with education, troubleshooting, and resolutions.
• Manage and resolve customer complaints; escalate as needed.
• Perform on-call duties to provide 24-hour technical support.
• Assist customers with training and technical assistance for product launches.
• Manage product returns when applicable.
• Maintain knowledge of bioMérieux products and procedures.
• Promote value-added projects and services.
• Achieve ERP certification and keep KPIs.
• Follow quality procedures and company standards.
• Perform other duties as assigned.

Skills

Customer support

Troubleshooting

Communication

MS Office

Salesforce

Cross-functional teamwork

Documentation

Education

Bachelor degree in Biological science

Tools

ERP system

Salesforce

Job description

bioMérieux is seeking a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. You will train, troubleshoot, and consult with customers, manage complaint resolution with cross-functional teams, and contribute to sales growth through excellent support.

The role emphasizes 24-hour on-call support, training activities, and adherence to quality procedures while maintaining product knowledge and collaborating across departments.