Structured Services Delivery Manager

Zohorecruit; Cornelius (NC); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Axiom Path is seeking an experienced infrastructure delivery professional to support technology deployments for multi-location clients. The role focuses on coordinating construction readiness, cabling, and field resources to ensure projects meet customer requirements and operate successfully.

The position emphasizes collaboration with construction managers, vendors, and internal teams, with a strong emphasis on accountability, documentation, and client communication for successful project

Competenze

• Substantial experience delivering technology infrastructure projects and services.
• Breadth across multiple customers, project types, and stakeholder groups.
• Deep understanding of structured cabling, physical infrastructure, and site readiness.

Mansioni

• Own technology infrastructure delivery from construction planning to installation, activation, and final closeout.
• Build relationships with construction managers, schedule sites, and identify dependencies.
• Translate customer requirements into clear scopes of work for technicians and vendors.
• Direct field technicians while maintaining accountability when working remotely from the office.
• Coordinate contractors, cabling partners, carriers, and customer teams to resolve issues.
• Investigate obstacles, present options, and drive the best path forward.

Conoscenze

Infrastructure delivery

Field services

Construction technology

Troubleshooting judgment

Communication

Project coordination

Stakeholder management

Descrizione del lavoro

Cornelius,, United States

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A Dynamic Team

Join a technology services organization supporting complex infrastructure deployments for multi-location customers across industries including retail, financial services, distribution, automotive, education, and other commercial environments.

This team manages the critical connection between construction readiness, structured cabling, field technicians, network infrastructure, vendors, and customer operations. The environment is highly collaborative, fast-moving, and built around accountability: projects are not considered complete simply because equipment was installed—they are complete when the technology works, outstanding issues are resolved, documentation is accurate, and the customer can operate successfully.

What's In Store For You

• The work is coordinated primarily from the office rather than through regular customer-site travel.
• Broad ownership across construction coordination, structured cabling, technology deployment, technicians, vendors, customers, and operational closeout.
• Opportunity to manage both short transactional deployments and larger multi-month infrastructure projects.
• Individual-contributor position with significant influence across internal teams, field resources, vendors, and customer stakeholders.

How You Will Make An Impact

• Own technology infrastructure delivery from initial construction planning through installation, activation, punch-list resolution, documentation, billing support, and final closeout.
• Build strong working relationships with construction managers and understand upcoming projects, site schedules, technology dependencies, and next required actions.
• Translate customer requirements into clearly documented scopes of work for technicians, vendors, and internal resources.
• Schedule and direct field technicians while maintaining accountability for what happens onsite even when working remotely from the office.
• Coordinate general contractors, cabling partners, carriers, customer network teams, vendors, and technical resources when problems or dependencies arise.
• Prevent field resources from abandoning workable assignments simply because the first obstacle appears; investigate the issue, identify available options, and drive the best path forward.
• Coordinate rack-and-stack, structured cabling, network equipment, connectivity, wireless, cellular backup, and other site technologies.
• Apply practical technical judgment to determine whether an issue should be troubleshot directly, handled by the field technician, escalated to engineering, or addressed by another vendor or customer team.
• Manage a dynamic mix of transactional work and larger projects while maintaining accurate tickets, status, schedules, field documentation, completion evidence, and financial handoff information.
• Communicate clearly with technicians and construction personnel while also providing concise, professional updates to customer and executive stakeholders.

Requirements

Are you an experienced infrastructure delivery professional ready to make an impact?

• Bring substantial professional experience supporting technology, infrastructure, telecommunications, managed services, field services, construction technology, or related delivery environments.
• Ideally have enough breadth of experience to have worked across multiple customers, project types, technical environments, and stakeholder groups.
• Demonstrate genuine understanding of structured cabling and physical infrastructure, including fiber, copper, racks, equipment installation, and site readiness.
• Understand how switches, routers, cellular connectivity, wireless, SFPs, network connections, and related technologies fit together at a conceptual and operational level.
• Network engineering or configuration expertise is not required, but strong technical instincts and troubleshooting judgment are essential.
• Demonstrate experience directing technicians, vendors, contractors, or field resources without necessarily having them as direct reports.
• Be comfortable working with construction managers, general contractors, technical teams, field technicians, vendors, customers, and executive stakeholders.
• Show strong ownership, problem-solving, organization, decision-making, and follow-through.
• Communicate professionally in meetings, emails, project reporting, and customer discussions.
• Be comfortable working full-time onsite in Cornelius, NC.