Connectivity - Implementation Manager

Conservice; Logan, Salt Lake City (UT, UT); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision

HSA

401(k) with company match

Life & AD&D

PTO

Holiday pay

Job summary

Onboard by Conservice seeks a proactive Project Manager to own bulk internet service implementations from contract execution to PMS integration and handoff.

You will coordinate with Sales, Internet Provider Relations, and Account Management, driving timely go-lives while safeguarding scope and quality. Strong communication and data-driven decision making are essential for success.

Qualifications

• 2+ years of project management, customer success, or professional services.
• Experience in Telecommunications (internet connectivity), Property Management, or PropTech.
• Proven track record of managing high-volume, concurrent project pipelines.
• Ability to speak with authority and negotiate effectively.
• Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV).
• Excellent organizational and communication skills.

Responsibilities

• Manage multiple concurrent property implementations from contract execution to PMS integration and handoff.
• Drive contract-to-go-live cycles and achieve predictable go-live dates.
• Oversee backend administrative tasks, with some delegation to support staff.
• Lead client communications, prevent scope creep, and manage expectations.
• Collaborate with Sales, Internet Provider Relations, Resident Marketing, and Account Management.
• Ensure data integrity across accounts, contracts, and Salesforce ahead of handoff.
• Aim for KPI targets like Time-to-Launch and Onboarding CSAT.

Skills

Project management

Client communication

Negotiation

Data analysis

Salesforce

Excel/CSV

Tools

Salesforce CRM

AI workflow automation

Job description

Salt Lake City , Utah 84111 , United States

, United States

Job Description

About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built for
multifamily and single-family rental property owners. We manage the complete internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational complexity.

The Role
In this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.

Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services

Core Objectives & Responsibilities

• Project Ownership: Manage multiple concurrent property implementations from
  contract execution through property management system (PMS) integration,
  resident communications, go-live, and Account Management handoff.
• Time-to-Market Optimization: Drive internal and external stakeholders to
  compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
  that unlock property revenue and program value.
• Task Execution & Delegation: Own the execution of backend administrative tasks
  through a mix of self-performance and delegation to administrative support staff,
  auditing admin output, verifying task completion, and remaining fully accountable
  for project quality and outcomes.
• Client Leadership & Scope Protection: Serve as the authoritative internet
  connectivity advisor for property leadership. Drive direct, outcome-focused client
  communications, set clear operational boundaries, and firmly prevent scope creep or
  unapproved custom requests.
• Cross-Functional Alignment: Partner seamlessly with internal departments,
  including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
  and Account Management.
• Data Integrity & Oversight: Ensure 100% accuracy between account records,
  property level contracts, provider contracts, Salesforce records, and internal admin
  systems to achieve clean financial audits prior to project handoff.
• KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
• Competitive salary and performance-based bonus
• Health, dental, vision, and HSA
• 401(k) with company match
• Basic life & AD&D coverage
• PTO in accordance with the company’s current PTO plan
• Holiday pay in accordance with the company’s current paid holiday schedule

Requirements

Ideal Qualifications

• 2+ years of project management, customer success, or professional services
• experience in Telecommunications (internet connectivity), Property Management,
  or PropTech.
• Proven track record of managing high-volume, concurrent project pipelines without
  sacrificing quality or stakeholder alignment.
• Demonstrated ability to speak with authority, negotiate skillfully, push back
  tactfully against demanding client requests, and manage conflict calmly.
• Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
  data analysis using spreadsheets (Excel/CSV charge reconciliation).
• Exceptional organizational and professional communication skills.
• Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
  empathic, and curious.
• Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
  (PMS) such as Yardi, RealPage, AppFolio, or Entrata.
• Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
  client engagements, or industry events.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.