Connected Services Field Coach: Drive Dealership Performance

MSX International; Dublin (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

MSX International is seeking a Connected Services Field Coach to partner with dealerships, coaching teams to maximize connected services sales, activation, and support. You will deliver hands-on coaching, strategic guidance, and data-driven insights to empower dealership personnel to sell, activate, and sustain connected vehicle services.

In this high-visibility role, you’ll work with dealership leadership, client field representatives, and program teams to drive measurable results, improve

Qualifications

• Exceptional coaching, training, and facilitation skills.
• Strong communication and relationship-building abilities.
• A passion for helping teams achieve goals and exceed expectations.
• Analytical mindset with the ability to translate data into actionable business recommendations.
• Self-motivated, results-driven, and comfortable working independently in the field.
• Adaptable and energized by working in fast-paced, technology-driven environments.

Responsibilities

• Deliver engaging, high-impact coaching sessions focused on connected services sales, activation, and customer support.
• Partner closely with dealership leadership teams to establish and optimize connected services processes within their stores.
• Train dealership personnel on the Dealer Rewards Portal, including one-time pay (OTP) sales opportunities and free trial activations.
• Lead Monthly Performance Reviews with client Zone Teams, showcasing successes, identifying opportunities, and sharing best practices that align dealership and organizational goals.
• Analyze dealership performance metrics to identify trends, uncover opportunities, and recommend actionable strategies that increase activation rates and OTP sales.
• Coach dealership teams on proven sales and customer engagement techniques that drive connected services success.
• Collaborate with client field representatives to ensure coaching initiatives support regional business objectives and priorities.
• Provide regular updates to program leadership on dealership performance, challenges, achievements, and growth opportunities.

Skills

Coaching

Communication

Relationship building

Analytical mindset

Self-motivated

Independent work

Job description

MSX International is seeking a Connected Services Field Coach to partner with dealerships, coaching teams to maximize connected services sales, activation, and support. You will deliver hands-on coaching, strategic guidance, and data-driven insights to empower dealership personnel to sell, activate, and sustain connected vehicle services.

In this high-visibility role, you’ll work with dealership leadership, client field representatives, and program teams to drive measurable results, improve