Call Center Representative / Outbound Appointment Setter

Internetwork Expert; Indiana, Northern (PA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full-time W2

Medical/Dental/Vision/Life/401(k) 4%

PTO + Birthday off

Flexible remote schedule

Ongoing training

Award-winning workplace

Job summary

Bath & Cabinet Experts is seeking a Call Center Representative to create positive customer experiences, drive sales, and promote our brand. This full-time, remote position requires working Eastern Time hours and weekend availability.

The ideal candidate has 1+ year of call center experience, strong communication skills, and a background in home improvement sales. You will handle inbound/outbound calls, log activity in CRM, and help educate prospective clients about our products and services.

Qualifications

• Must have 1+ year of call center experience.
• Background in home improvement sales preferred.
• Strong communication and customer service skills.

Responsibilities

• Engage with prospective clients to set appointments for the sales team.
• Explain value of products and services to educate clients.
• Handle high volume inbound/outbound calls and meet appointment goals.
• Follow sales process for appointment setting and confirm client information.
• Log activity in CRM accurately and maintain data quality.
• Provide high level customer service to ensure positive experiences.

Skills

Call center experience

Customer service

Excellent phone skills

Positive attitude

Independently in fast-paced env

Education

High School diploma or equivalent

Tools

Lead Perfection CRM

Job description

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you!

*MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*

About the Role:

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours*

Job Duties & Responsibilities:

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
• Follow the designated sales process for appointment setting including confirming full and accurate client information
• Ensure all activity and information is accurately logged in CRM
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Skills & Qualifications:

• Prior experience in a multi-product sales environment preferred
• Background in home improvement inside sales strongly desired
• High School diploma or equivalent required
• 1+ year of call center experience required
• Experience with Lead Perfection CRM a plus
• Must be able to work independently in a fast-paced environment
• Excellent phone and communication skills
• Be energetic and have a positive attitude
• Must be task oriented and driven to meet and exceed goals

Benefits:

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

Why Work at Bath & Cabinet Experts?

Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. Since then, we've expanded into nine markets across the Midwest and continue to grow each year.

In addition to bath remodeling, we've launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for.

When you join Bath & Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest.

Our Achievements

• #3 Top Workplace in Cincinnati
• #5 Top Workplace in Indianapolis
• #6 Top Workplace in Cleveland
• 7-Time Top Workplace Award Winner
• Nearly 5,000 customer reviews with a 4.9-star rating
• More than $200,000 donated to local children's hospitals and charitable organizations

Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.

If you're looking for more than just a job—and want to build a career with an award-winning company that invests in its people,we'd love to meet you.

Keywords: Call Center Representative, Appointment Setter, Appointment Scheduling, Inbound Calls, Outbound Calling, High-Volume Call Environment, Customer Service, Customer Engagement, Lead Generation, Lead Qualification, Telemarketing, Inside Sales, Phone Sales, Prospecting, Top Workplace, Career Growth, Award-Winning Workplace