Confirmations Representative Call Center - Work From Home (Orlando, FL area)

Hyatt Hotels Corporation; Orlando (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

Hyatt Vacation Club in Orlando seeks a Confirmations Representative to assist guests with vacation reservations and tours in a friendly and supportive environment. Offering $15/hour plus commission, the role involves communicating effectively with customers and maintaining company standards.

Benefits

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Qualifications

• Ability to communicate via telephone effectively.
• Must navigate multiple computer systems.
• Proficient in reading, writing, and comprehension.

Responsibilities

• Assist guests in reserving dates for preview sales/tours.
• Answer questions about property facilities/services.
• Encourage guests to purchase or schedule tours.

Skills

Communication

Computer Literacy

Problem Solving

Job description

Confirmations Representative Call Center - Work From Home (Orlando, FL area)

HVC Orlando M&S Call Center

US - FL - Orlando

Posted: May 24, 2025

Summary

$15/hour plus commission. Must live in Orlando, FL within 50 miles of office.

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Confirmations Representative, a typical day will include:

Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

Encourage guests or callers to purchase or schedule preview package sales/tours.

Answer guest questions about property facilities/services.

Guest Experience and Company Standards

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Maintain confidentiality of proprietary materials and information.

Always follow company policies and safety procedures.

To Become a Confirmations Representative at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?