Network Deployment Specialist — Remote Support & On-Call

Scale Computing, Inc.; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Scale Computing, Inc. is seeking a Deployment Technician to execute and support customer installation projects for managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion.

The role requires flexibility to manage multiple priorities in a fast-paced environment, with on-call rotation and potential overnight installs as needed.

Qualifications

• Minimum 2 years' experience in deployments, IT support, or field services.
• Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations).
• Strong communication and customer service skills.
• Ability to manage remote sessions and coordinate effectively across teams.
• Proficiency with Slack, Google Workspace, Jira, and DaySmart.

Responsibilities

• Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.).
• Support onsite technicians via Google Meet, Dialpad, or similar platforms.
• Manage multiple installations concurrently, track milestones, provide check-in support, and ensure timely completions.
• Adhere to SOPs, install guides, and platform-specific standards and internal deployment tools.
• Upload required install documentation for QA review and update task statuses in Jira, DaySmart.

Skills

2+ years deployments/IT support

Networking fundamentals

Communication and customer service

Remote sessions & cross-team coord

Slack, Google Workspace, Jira, DaySoft

Education

Associate degree in IT/Networking or equivalent

Tools

Slack

Google Workspace

Jira

DaySmart

Job description

Scale Computing, Inc. is seeking a Deployment Technician to execute and support customer installation projects for managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion.

The role requires flexibility to manage multiple priorities in a fast-paced environment, with on-call rotation and potential overnight installs as needed.