Contract Senior Solution Analyst - Healthcare Tech Support

MaziCTools; Los Angeles (CA); Hybrid; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long term disability

Life insurance

401(k) plan

Job summary

Oracle Health is hiring a Senior Solution Analyst to deliver level-3 post-sales support in a high-velocity contact center. You will gather requirements, configure systems with our tools, and implement change management processes to resolve complex issues.

Through training, you will learn Oracle Health’s support methodologies, write documentation, and ensure compliance with HIPAA and corporate policies while collaborating with experts for accurate resolutions and career growth.

Qualifications

• U.S. citizen
• Ability to obtain government security clearance
• 4+ years total related work experience and completed higher education

Responsibilities

• Provide level 3 support for post-sales customer inquiries via phone and electronic channels within a Contact Center environment.
• Perform scope assessment, information gathering, system configuration, and change management activities.
• Write case notes, contribute to product documentation, and use knowledge bases and lab testing to resolve issues.
• Serve as the point of contact for new customers and educate them on Oracle Health’s offerings while adhering to HIPAA and internal policies.

Skills

Analytical thinking

Technical troubleshooting

Customer service

Communication skills

Education

Higher education completed

Job description

Oracle Health is hiring a Senior Solution Analyst to deliver level-3 post-sales support in a high-velocity contact center. You will gather requirements, configure systems with our tools, and implement change management processes to resolve complex issues.

Through training, you will learn Oracle Health’s support methodologies, write documentation, and ensure compliance with HIPAA and corporate policies while collaborating with experts for accurate resolutions and career growth.