Configuration Management Specialist

ITCON Services; Vienna (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development opportunities

Healthcare benefits

Commuter benefits

Work-life balance

Job summary

ITCON Services is seeking a Configuration Management Specialist to enhance USDA FPAC IT Service Desk operations. You'll be responsible for maintaining configuration management processes for enterprise systems, ensuring data accuracy, and aligning with ITIL standards.

The role requires a minimum of 3 years of experience in configuration management and strong ITIL knowledge. Candidates need to be permanent residents or U.S. citizens eligible for Public Trust clearance. ITCON offers competitive compensation and great benefits from day one.

Qualifications

• 3+ years of experience in configuration management within an enterprise IT environment.
• Strong understanding of ITIL Configuration and Change Management processes.
• Experience managing configuration baselines, CI relationships, and audit processes.

Responsibilities

• Establish and maintain configuration management processes aligned with ITIL.
• Define, document, and manage configuration items within the CMDB.
• Perform regular configuration audits to ensure data accuracy.

Skills

Configuration Management

ITIL processes

CMDB platforms

Attention to detail

Data accuracy

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

ITCON Services is seeking a Configuration Management Specialist to support USDA FPAC IT Service Desk operations by establishing and maintaining configuration management processes for enterprise systems, applications, and infrastructure. The Configuration Management Specialist is responsible for ensuring the integrity, traceability, and accuracy of configuration items (CIs) across the FPAC environment. This role governs configuration baselines, supports change control processes, and maintains alignment between the Configuration Management Database (CMDB) and the operational environment.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work‑life balance, and the opportunity to work alongside an amazing and growing team.

Eligibility

• Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S. Government.

Key Responsibilities

• Establish and maintain configuration management processes aligned with ITIL and FPAC service delivery requirements.
• Define, document, and manage configuration items (CIs) and their relationships within the CMDB.
• Maintain configuration baselines and ensure all changes are properly tracked, approved, and documented.
• Support Change Management by validating configuration impacts and ensuring updates are reflected in the CMDB.
• Perform regular configuration audits and reconciliation activities to ensure data accuracy and completeness.
• Support release and deployment activities by ensuring configuration data reflects current production environments.
• Develop and maintain configuration management documentation, procedures, and reporting artifacts.
• Collaborate with Asset Management, Incident Management, and Problem Management teams to support root cause analysis and service reliability.

Required Skills and Qualifications

• 3+ years of experience in configuration management within an enterprise IT environment.
• Strong understanding of ITIL Configuration and Change Management processes.
• Experience working with CMDB platforms (ServiceNow preferred).
• Experience managing configuration baselines, CI relationships, and audit processes.
• Strong attention to detail, data accuracy, and documentation discipline.
• Public Trust clearance eligibility.

Desired Skills and Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• ITIL Foundation certification or higher.
• Experience supporting federal IT environments and compliance frameworks.
• Familiarity with system integration environments supporting SAP, Salesforce, ArcGIS, or similar enterprise platforms.