Configuration Management Specialist

electro soft; Arlington (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Electrosoft Services, LLC is seeking a Configuration Management Specialist to support CM activities across enterprise systems, applications, and infrastructure. You will establish baselines, manage CMDB records, track changes, and collaborate with IT and security teams to ensure configuration integrity.

The role requires strong CM knowledge, documentation skills, and experience with tools like ServiceNow, Jira, Confluence, Azure DevOps, and Git. U.S.

Qualifications

• Bachelor’s degree in IT, IS, CS, business, engineering, or related field.
• Experience supporting configuration management, asset management, change management, or related IT operations.
• Familiarity with CM principles, processes, and best practices.
• Experience maintaining technical documentation, inventories, and baselines.
• Knowledge of CM/Service Management tools such as ServiceNow, Jira, Confluence, Azure DevOps, Git.

Responsibilities

• Support configuration management activities for enterprise systems, applications, infrastructure, and environments.
• Establish and monitor configuration baselines for consistency and traceability.
• Manage CIs and CMDB records; track changes to hardware and software configurations.
• Review, document, and coordinate changes in CM processes.
• Develop and maintain Configuration Management Plans, policies, and standards.
• Track releases, patches, upgrades, and deployments for version control and compliance.
• Maintain inventories of assets supporting operations.
• Collaborate with admins, developers, engineers, cybersecurity personnel, and project teams.
• Conduct configuration audits to verify baselines and standards.
• Produce configuration status accounting reports for leadership.

Skills

Configuration management

Documentation

Analytical skills

Communication skills

ServiceNow

Jira

Confluence

Azure DevOps

Git

Education

Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Engineering, or a related discipline

Tools

ServiceNow

Jira

Confluence

Azure DevOps

Git

Job description

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more.

Configuration Management Specialist

Responsibilities and Duties

• Support configuration management activities for enterprise systems, applications, infrastructure, and operational environments.
• Establish, maintain, and monitor configuration baselines to ensure consistency, integrity, and traceability across supported systems.
• Manage configuration items (CIs) and maintain accurate records within configuration management databases (CMDBs) and repositories.
• Support change management processes by reviewing, documenting, tracking, and coordinating changes to hardware, software, documentation, and system configurations.
• Assist in the development and maintenance of Configuration Management Plans (CMPs), policies, procedures, and standards.
• Track software releases, patches, upgrades, and deployments to ensure proper version control and configuration compliance.
• Maintain inventories of hardware, software, licenses, and technology assets supporting operational environments.
• Support operational sustainment activities by ensuring configuration information remains accurate and current throughout the system lifecycle.
• Collaborate with system administrators, developers, engineers, cybersecurity personnel, and project teams to maintain configuration control.
• Perform configuration audits to verify compliance with approved baselines, organizational standards, and operational requirements.
• Support incident, problem, and change management processes by providing configuration-related analysis and documentation.
• Develop and maintain configuration status accounting reports and metrics for program leadership and stakeholders.
• Assist with release management and deployment activities to ensure successful implementation of system updates and enhancements.
• Support vulnerability remediation efforts by tracking configuration changes associated with security findings and corrective actions.
• Maintain documentation repositories, version control systems, and configuration records.
• Identify configuration management risks and recommend corrective actions to improve operational effectiveness.
• Support software and infrastructure modernization initiatives while maintaining configuration integrity.
• Participate in system testing, validation, and operational readiness activities to ensure deployed solutions meet configuration requirements.
• Support audits, assessments, and compliance reviews by providing configuration management artifacts and documentation.
• Contribute to continuous improvement initiatives that enhance operational efficiency, service delivery, and configuration management processes.

Basic Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Engineering, or a related discipline.
• Minimum of two (2) years of experience supporting IT programs, systems, or technology operations.
• Experience supporting configuration management, asset management, change management, or related IT operational activities.
• Familiarity with configuration management principles, processes, and best practices.
• Experience maintaining technical documentation, inventories, system records, and configuration baselines.
• Familiarity with configuration management and service management tools such as ServiceNow, Jira, Confluence, Azure DevOps, Git, or similar platforms.
• Understanding of software version control, release management, and deployment processes.
• Experience supporting operational and sustainment activities in enterprise IT environments.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and maintain attention to detail in fast-paced operational environments.
• Ability to work effectively with technical teams, business stakeholders, and management personnel.
• U.S. Citizen.
• Ability to obtain and maintain a DHS Suitability determination, Public Trust, Secret, or higher security clearance as required by the contract.

Preferred Qualifications

• Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) environments.
• Experience supporting operations and sustainment programs for federal information systems.
• Familiarity with ITIL-based configuration, asset, change, release, and service management practices.
• Experience administering or supporting CMDB platforms and configuration management repositories.
• Knowledge of Federal cybersecurity requirements, including FISMA, NIST RMF, and configuration management controls outlined in NIST SP 800-53.
• Experience supporting software development, application sustainment, or infrastructure operations programs.
• Familiarity with automated configuration management and deployment tools.
• Experience supporting audits, compliance reviews, and operational readiness assessments.
• Relevant certifications such as ITIL Foundation, CompTIA Security+, CompTIA Network+, Certified Configuration Management Professional (CCMP), ServiceNow Certified System Administrator, or equivalent certifications.

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled