Configuration Management Specialist

Agile Defense, LLC; Quantico (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Agile Defense, LLC is seeking a Configuration Management Specialist in Quantico, VA to support Service Asset and Configuration Management. You will manage configuration items across CONUS/OCONUS, maintain CMDB integrity, and coordinate changes with government partners.

The role requires analyzing data, performing audits, and producing lifecycle documentation. A Secret clearance and IAT II certification are required.

Qualifications

• Required Certifications: IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP).
• ITIL Foundations certification (ITILv3 or higher).
• 2–3 years IT Asset/Configuration Management Support experience.
• Familiarity with ITSM concepts, practices, and procedures.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Access.

Responsibilities

• Analyzes and reconciles large volumes of data to identify discrepancies, assess findings, and develop effective data mitigation strategies.
• Manages and tracks all customer service assets and configuration items, ensuring accurate records and accountability.
• Prepares and maintains status reports and lifecycle documentation; supports verification processes and audit activities.
• Conducts physical configuration audits in collaboration with government personnel at major U.S. Marine Corps (USMC) sites to establish and maintain accurate configuration baselines; performs impact assessments of proposed changes, evaluating system dependencies to inform decision‑making.
• Researches lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies for end‑of‑life systems.
• Applies subject‑matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM (Service Asset and Configuration Management) standard operating procedures.
• Creates and manages requests to update objects within the Remedy system.

Skills

Attention to Detail

Standards Compliance

Communication Skills

Collaboration and Problem Solving

Familiarity with ITSM concepts

Tools

BMC Remedy ITSM

Excel

BIRT

BMC Analytics

SMART reporting

MS Access

Job description

Requisition #: 1384

Job Title: Configuration Management Specialist

Location: Quantico, VA

Clearance Level: Secret

Required Certifications: IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP)

ITIL Foundation: IT Infrastructure Library Foundations certification (ITILv3 or higher)

Summary

The Service Asset Configuration Management (SACM) Section provides operational support to maximize the organization's capabilities and readiness. The objective of the SACM Section is to provide IT Asset and Configuration Management to the organization for both Continental US (CONUS) and Outside Continental US (OCONUS) locations. The section ensures hardware, software, virtual and other service assets/configuration items are properly managed throughout their lifecycle, to include their relationships and dependencies to other related configuration items and associated changes requests. Operational changes to the environment are administratively updated into a Configuration Management Database (CMDB).

Job Duties and Responsibilities

• Analyzes and reconciles large volumes of data to identify discrepancies, assess findings, and develop effective data mitigation strategies.
• Manages and tracks all customer service assets and configuration items, ensuring accurate records and accountability.
• Prepares and maintains status reports and lifecycle documentation; supports verification processes and audit activities.
• Conducts physical configuration audits in collaboration with government personnel at major U.S. Marine Corps (USMC) sites to establish and maintain accurate configuration baselines; performs impact assessments of proposed changes, evaluating system dependencies to inform decision‑making.
• Researches lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies for end‑of‑life systems.
• Applies subject‑matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM (Service Asset and Configuration Management) standard operating procedures.
• Creates and manages requests to update objects within the Remedy system.

Qualifications

• Required Certifications: IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP)
• IT Infrastructure Library Foundations certification (ITILv3 or higher)
• Education, Background, and Years of Experience: 2-3 years providing IT Asset/Configuration Management Support.
• Familiarization with IT Service Management (ITSM) concepts, practices, and procedures.
• Mid‑Level understanding of Microsoft Excel.
• Mid‑Level understanding of Microsoft Access.

Additional Skills & Qualifications

• Required Skills:
  • Attention to Detail: Consistently demonstrates accuracy, thoroughness, and care in completing tasks.
  • Standards Compliance: Adheres to and upholds established standards, policies, and procedures.
  • Communication Skills: Communicates clearly and effectively, both verbally and in writing; able to respond to questions in a concise and understandable manner.
  • Collaboration and Problem Solving: Works effectively with internal and external stakeholders to identify and resolve configuration‑related discrepancies.
• Preferred Skills:
  • Baseboard Management Controller (BMC) Atrium Configuration Management Database (CMDB) training 8.0 or greater.
  • Mid‑level knowledge of the BMC Remedy ITSM suite and associated consoles (e.g., Software Asset Management, Technical Refresh, Change Management, Incident Management, Release Management, Service Request).
  • 4-6 years providing IT Asset/Configuration Management Support.
  • Mid‑level knowledge of both BMC Internal Reporting Tool (BIRT), BMC Analytics and SMART reporting (preferred).

Working Conditions

Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

• Contractor site with 0‑10% travel possible.
• Possible off‑hours work to support releases and outages.
• 10 lbs. maximum lifting; occasional lift/carry of small articles.
• Occasionally required to stand; frequently required to walk and sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

None specified.

Work Schedule

Mon - Fri 8:00 am - 4:00 pm, Once settled and fully trained, may be approved to telework one day/week. Working hours may also be adjusted to accommodate individual needs, as approved by the section.

Equal Opportunity Employer Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities