Configuration & IT Support Analyst – VoIP & ServiceNow

Ask IT consulting; Golden (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Ask IT Consulting seeks a Configuration Analyst / IT Support for a 3+ month engagement with Jefferson County. The role analyzes changes to product design, coordinates with customers and manufacturers to determine change reporting, and ensures documentation adheres to CM procedures.

The candidate should have a bachelors degree and 1+ year of related experience, with familiarity in Cisco VoIP systems and ServiceNow. Local interview required in Colorado.

Qualifications

• Bachelor's degree or higher in a related field.
• 1+ year of experience in configuration management or IT support.
• Familiar with Cisco VoIP systems and ticketing tools.

Responsibilities

• Analyze product design changes and determine impact on end design and function; document change processes.
• Review engineering change data and ensure compliance with CM procedures.
• Coordinate with customers and manufacturers to establish change reporting procedures.
• Perform changes and track through the ticketing system (ServiceNow).
• Provide basic Cisco VoIP troubleshooting and support.

Skills

Ticket system

Voice mail provisioning

Phone provisioning

VoIP troubleshooting

Education

Bachelors degree

Tools

ServiceNow

Cisco Unity Connection

Cisco Unified Communications Manager

Job description

Ask IT Consulting is an equal opportunity employer. All qualified applicants, who are eligible for employment, are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Job Description

Title: Configuration Analyst / IT Support

Duration: 3+ months

Client: Jefferson County

Job ID: 52359

Lives local and in-person interview required.

Complete Description:

• Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. Coordinates with customers and manufacturers to determine a process for change reporting.
• Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.
• Typically requires at least a bachelor's degree in area of specialty and at least 1 years or equivalent experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Skills Required

• Ticket System (open, close, update) (Service Now is used by Jeffco)
• Voice Mail provisioning with Cisco Unity Connection
• Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager
• Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager

Qualifications

1. Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager

2. Voice Mail provisioning with Cisco Unity Connection

3. Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager

5. Ticket System (open, close, update) (Service Now is used by Jeffco)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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