Confidential Secretary for Mediation & Arbitration

State of Connecticut; Wethersfield (CT); On-site; USD 48,000 - 60,000; Full time

Job summary

State of Connecticut, Department of Labor, is seeking two Secretary 2 (Confidential) positions in Wethersfield, CT. The roles support the State Board of Mediation and Arbitration, handling grievance arbitration, mediation requests, and case processing, with cross-training and cross-functional duties.

Ideal candidates have three years of office support experience, one year as Secretary 1 or equivalent, and knowledge of Microsoft Office; college-level secretarial training may substitute.

Qualifications

• Three (3) years of experience above the routine clerk level in office support or secretarial work.
• One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.
• College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1) year of experience to a maximum of two (2) years.

Responsibilities

• Grievance Arbitration Cases. The SBMA secretary is responsible for handling the administration of grievance arbitrations, including processing the request, assigning arbitrators to hear the matter, scheduling hearings, corresponding with the arbitrators and the parties, and preparing the hearing rooms.
• Mediation Cases: The SBMA secretary will process and follow up on all requests for mediation for grievance mediation matters. This involves assigning the mediator, assigning case numbers, sending all correspondence confirming mediation requests and assignments, maintaining accurate email addresses as needed for mediators, entering information into the database and routine scheduling.
• Interest Binding Arbitration: Binding arbitration is the impasse resolution process for collective bargaining with Labor and Employers. This process is governed by statute and requires attention to detail and timely follow up with the parties. Duties include creation and execution of numerous letters to the parties. This correspondence is time sensitive, requires extensive record keeping and sequential processing of progressive letters relating to the selection of the binding arbitration panel, scheduling of hearings and possible waivers of timelines. Mediation can also be requested at any time during these procedures, the secretary then processes the mediation request.
• Closing Contract Case Files, Processing Contract Awards: All of these areas similarly require attention to detail, the production and processing of multiple types of correspondence, directing parties to complete the necessary forms related to each function, distribute completed materials (Binding Arbitration Awards) to various recipients, adding information to the database and closing the files. The secretary will adhere to a variety of time sensitive schedules for these processes.
• SBMA Phone Coverage and Cross Training: Phone coverage is a team activity shared by the SBMA secretarial staff. Due to the limited number of staff, the secretaries are cross trained to be competent in all facets of the SBMA office work, including receipt and processing of grievances and grievance payments, scheduling grievance arbitrations and assigning arbitrators, researching Motions to Vacate, and ordering supplies. These are only some examples of the skills and knowledge required through cross training.
• Become familiar with the process of complex binding arbitration procedures to accommodate peak periods. Assist staff as needed to answer questions regarding the process. Prepare excel reports and worksheets for cases, help staff with this process so they can process these cases on their own when necessary. Aid mediators as they move forward with the mediation process; check on all reports, case follow up, mediation sessions and necessary forms to be certain all are updated in a timely manner.
• Related duties as required.

Skills

Microsoft Office

Communication skills

Time management

Teamwork

Education

College training in secretarial sciences

Tools

Microsoft Office Suite

Outlook

Word

Excel

Teams

Job description

State of Connecticut, Department of Labor, is seeking two Secretary 2 (Confidential) positions in Wethersfield, CT. The roles support the State Board of Mediation and Arbitration, handling grievance arbitration, mediation requests, and case processing, with cross-training and cross-functional duties.

Ideal candidates have three years of office support experience, one year as Secretary 1 or equivalent, and knowledge of Microsoft Office; college-level secretarial training may substitute.