Secretary 2 (Confidential) Office/On-site #261005-7539CA-001

State of Connecticut; Wethersfield (CT); Vor Ort; USD 48.000 - 60.000; Vollzeit

Zusammenfassung

State of Connecticut, Department of Labor, is seeking two Secretary 2 (Confidential) positions in Wethersfield, CT. The roles support the State Board of Mediation and Arbitration, handling grievance arbitration, mediation requests, and case processing, with cross-training and cross-functional duties.

Ideal candidates have three years of office support experience, one year as Secretary 1 or equivalent, and knowledge of Microsoft Office; college-level secretarial training may substitute.

Qualifikationen

• Three (3) years of experience above the routine clerk level in office support or secretarial work.
• One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.
• College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1) year of experience to a maximum of two (2) years.

Aufgaben

• Grievance Arbitration Cases. The SBMA secretary is responsible for handling the administration of grievance arbitrations, including processing the request, assigning arbitrators to hear the matter, scheduling hearings, corresponding with the arbitrators and the parties, and preparing the hearing rooms.
• Mediation Cases: The SBMA secretary will process and follow up on all requests for mediation for grievance mediation matters. This involves assigning the mediator, assigning case numbers, sending all correspondence confirming mediation requests and assignments, maintaining accurate email addresses as needed for mediators, entering information into the database and routine scheduling.
• Interest Binding Arbitration: Binding arbitration is the impasse resolution process for collective bargaining with Labor and Employers. This process is governed by statute and requires attention to detail and timely follow up with the parties. Duties include creation and execution of numerous letters to the parties. This correspondence is time sensitive, requires extensive record keeping and sequential processing of progressive letters relating to the selection of the binding arbitration panel, scheduling of hearings and possible waivers of timelines. Mediation can also be requested at any time during these procedures, the secretary then processes the mediation request.
• Closing Contract Case Files, Processing Contract Awards: All of these areas similarly require attention to detail, the production and processing of multiple types of correspondence, directing parties to complete the necessary forms related to each function, distribute completed materials (Binding Arbitration Awards) to various recipients, adding information to the database and closing the files. The secretary will adhere to a variety of time sensitive schedules for these processes.
• SBMA Phone Coverage and Cross Training: Phone coverage is a team activity shared by the SBMA secretarial staff. Due to the limited number of staff, the secretaries are cross trained to be competent in all facets of the SBMA office work, including receipt and processing of grievances and grievance payments, scheduling grievance arbitrations and assigning arbitrators, researching Motions to Vacate, and ordering supplies. These are only some examples of the skills and knowledge required through cross training.
• Become familiar with the process of complex binding arbitration procedures to accommodate peak periods. Assist staff as needed to answer questions regarding the process. Prepare excel reports and worksheets for cases, help staff with this process so they can process these cases on their own when necessary. Aid mediators as they move forward with the mediation process; check on all reports, case follow up, mediation sessions and necessary forms to be certain all are updated in a timely manner.
• Related duties as required.

Kenntnisse

Microsoft Office

Communication skills

Time management

Teamwork

Ausbildung

College training in secretarial sciences

Tools

Microsoft Office Suite

Outlook

Word

Excel

Teams

Jobbeschreibung

Introduction

Are you a clerical professional looking to start your career with the State of Connecticut? If so, we invite you to consider the Secretary 2 (Confidential) positions below!

The State of Connecticut, Department of Labor (DOL) – is currently recruiting for two (2) Secretary 2 (Confidential) positions located in Wethersfield, CT.

These positions are in our State Board of Mediation and Arbitration.

The State Board of Mediation and Arbitration (SBMA) is a state agency that is empowered under Chapter 560 of the Connecticut General Statutes. The objectives of the Board are to save jobs by maintaining peaceful employer/employee relations, and to promote equity between labor and management by resolving labor disputes. This is accomplished through the mediation and arbitration services available to employers and employee organizations, in the public and private sector. The goal is to provide efficient, professional and timely mediation services for grievances and contracts in the public and private sector area.

The mediation process helps promote an atmosphere conducive to assisting labor and management in resolving collective bargaining controversies. Understanding that there is a need for labor and management to shift towards cooperation and away from conflict, the Board offers the services of mediation for outreach and education programs in the art of dispute settlement. The Board provides arbitration services for the purpose of arbitration of disputes over the application or interpretation of the terms of a written collective bargaining agreement.

Position Highlights

• Location: Wethersfield, CT
• Full-time | 1 st Shift
• Monday – Friday | 40 hours per week
• Situational telework available

Your Role As a Secretary 2 (Confidential)

• Grievance Arbitration Cases. The SBMA secretary is responsible for handling the administration of grievance arbitrations, including processing the request, assigning arbitrators to hear the matter, scheduling hearings, corresponding with the arbitrators and the parties, and preparing the hearing rooms. This task also requires processing and distributing the arbitration awards.
• Mediation Cases: The SBMA secretary will process and follow up on all requests for mediation for grievance mediation matters. This involves assigning the mediator, assigning case numbers, sending all correspondence confirming mediation requests and assignments, maintaining accurate email addresses as needed for mediators, entering information into the database and routine scheduling.
• Interest Binding Arbitration: Binding arbitration is the impasse resolution process for collective bargaining with Labor and Employers. This process is governed by statute and requires attention to detail and timely follow up with the parties. Duties include creation and execution of numerous letters to the parties. This correspondence is time sensitive, requires extensive record keeping and sequential processing of progressive letters relating to the selection of the binding arbitration panel, scheduling of hearings and possible waivers of timelines. Mediation can also be requested at any time during these procedures, the secretary then processes the mediation request.
• Closing Contract Case Files, Processing Contract Awards: All of these areas similarly require attention to detail, the production and processing of multiple types of correspondence, directing parties to complete the necessary forms related to each function, distribute completed materials (Binding Arbitration Awards) to various recipients, adding information to the database and closing the files. The secretary will adhere to a variety of time sensitive schedules for these processes.
• SBMA Phone Coverage and Cross Training: Phone coverage is a team activity shared by the SBMA secretarial staff. Due to the limited number of staff, the secretaries are cross trained to be competent in all facets of the SBMA office work, including receipt and processing of grievances and grievance payments, scheduling grievance arbitrations and assigning arbitrators, researching Motions to Vacate, and ordering supplies. These are only some examples of the skills and knowledge required through cross training.
• Become familiar with the process of complex binding arbitration procedures to accommodate peak periods. Assist staff as needed to answer questions regarding the process. Prepare excel reports and worksheets for cases, help staff with this process so they can process these cases on their own when necessary. Aid mediators as they move forward with the mediation process; check on all reports, case follow up, mediation sessions and necessary forms to be certain all are updated in a timely manner.
• Related duties as required.

What We Can Offer You

• View our State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

About The Department Of Labor

The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever‑changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high‑integrated services that serve the needs of our customers.

Minimum Qualifications - General Experience

Three (3) years of experience above the routine clerk level in office support or secretarial work.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.

Minimum Qualifications - Substitutions Allowed

College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one‑half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience working with computers and different applications including Microsoft Office Suite (Outlook, Word, Excel, and Teams) to communicate with staff and the public; and to create, edit, and share electronic documents.
• Experience handling large call and e‑mail volume; triaging and prioritizing communications with public, other staff, and outside parties.
• Experience managing multiple and competing priorities.
• Experience creating, organizing, and accurately maintaining large number of files.
• Experience working cooperatively in a small team environment.
• Experience creating and processing payment vouchers, billing, and travel reimbursements.
• Experience scheduling and managing administrative hearings.
• Experience in labor relations and/or collective bargaining.

Knowledge, Skill and Ability

• Considerable knowledge of
  • office systems and procedures;
  • proper grammar, punctuation and spelling;
• Knowledge of
  • business communications;
  • department's/unit's policies and procedures;
  • business math;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
• Ability to
  • schedule and prioritize office workflow;
  • operate office equipment which includes computers, tablets, and other electronic equipment;
  • operate office suite software;
  • take notes (shorthand, speedwriting or other method acceptable to the supervisor).

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.