Conference Services Manager — Lead High-Impact Events

Westin Hotels & Resorts; Washington (District of Columbia); On-site; USD 70,000 - 75,000; Full time

Job summary

Westin Hotels & Resorts in Washington, DC is seeking a dynamic Conference Services Manager to lead the planning, coordination, and execution of exceptional events and conferences. You will serve as the primary point of contact for clients, ensuring their vision is realized from initial planning through event completion.

The role requires strong event management, negotiation, and leadership skills in a fast-paced hospitality environment.

Qualifications

• Proven experience in event planning or hospitality roles with a strong focus on conference or events management.
• Excellent negotiation skills with a track record of successful upselling and contract negotiations.
• Proficiency in Microsoft Office Suite along with familiarity with event management software and CRM systems.
• Strong organizational skills to manage multiple projects simultaneously under tight deadlines.
• Exceptional communication skills for effective client interaction and team leadership.
• Experience managing event budgets from initial planning through final reconciliation; adept at cost control and financial reporting.
• Knowledge of banquet operations, guest services, and hospitality standards is highly desirable.
• Demonstrated ability to lead teams effectively while fostering a collaborative environment.
• Technical proficiency in audiovisual equipment setup and troubleshooting is a plus.
• Hospitality industry experience combined with excellent customer service skills ensures memorable guest experiences.

Responsibilities

• Lead planning, coordination and execution of events and conferences.
• Serve as primary point of contact for clients and ensure their vision is realized from planning to completion.
• Drive memorable experiences through event management, client communication, and team leadership.
• Collaborate with internal teams and vendors to deliver high-quality events.

Skills

Negotiation

Client communication

Leadership

Organization

Budget management

Upselling

Multitasking

Customer service

Vendor coordination

Tools

Microsoft Office Suite

CRM systems

Event management software

AV equipment setup

Job description

Westin Hotels & Resorts in Washington, DC is seeking a dynamic Conference Services Manager to lead the planning, coordination, and execution of exceptional events and conferences. You will serve as the primary point of contact for clients, ensuring their vision is realized from initial planning through event completion.

The role requires strong event management, negotiation, and leadership skills in a fast-paced hospitality environment.