Conference Services Manager

The Westin Westminster Denver-Boulder; Broomfield (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Marriott travel discounts

Health, dental, and vision benefits

Paid time off

Job summary

The Westin Westminster is seeking a detail-oriented Conference Services Manager to coordinate meetings, conferences, banquets, and social events from contract to completion. You will lead planning, client communication, and on-site execution while collaborating with Sales, Banquet, Culinary, and other hotel teams.

Ideal candidates will have strong organizational skills, superb communication, and a passion for delivering memorable event experiences.

Qualifications

• Minimum 2 years in hotel conference services, catering, or event management.
• Strong knowledge of food & beverage operations and event logistics.
• Excellent communication, organization, and customer service skills.
• Proficiency with hotel event systems (CI/TY, Opera) and MS Office.
• Ability to manage multiple programs and priorities in a fast-paced environment.
• Flexible to work evenings and weekends as needed.

Responsibilities

• Serve as primary client contact after contract signing, coordinating planning and execution.
• Prepare and distribute BEOs, group resumes, and event diagrams.
• Coordinate with Sales, Banquet, Culinary, Front Office, and Engineering teams to meet client needs.
• Conduct pre- and post-event meetings to review logistics and outcomes.
• Upsell food, beverage, and services to maximize profitability while ensuring guest satisfaction.
• Monitor event progress and address on-site issues promptly.
• Ensure accurate billing and financial documentation for group events.
• Maintain event records in the hotel’s sales and catering system.
• Represent the hotel professionally to encourage repeat and referral business.
• Participate in weekly meetings for coordination across departments.

Skills

Conference services

Event management

Communication

Organization

Customer service

Hotel systems knowledge

Education

Bachelor’s degree in Hospitality or related field

Tools

CI/TY

Opera

Microsoft Office

Job description

Conference Services Manager

Location: The Westin Westminster, Westminster, CO.

Schedule: Full-time | Primarily weekday schedule with flexibility for weekends and evenings based on event needs.

About The Role

The Westin Westminster is seeking a detail-oriented and service-driven Conference Services Manager to join our Sales and Events team. This position is responsible for coordinating and executing meetings, conferences, banquets, and social events from contract to completion, ensuring each program runs smoothly and exceeds client expectations.

The Westin Westminster offers over 95,000 square feet of combined indoor and outdoor event space, including ballrooms, meeting rooms, and scenic outdoor venues. The ideal candidate will have strong organizational and communication skills, the ability to manage multiple programs simultaneously, and a passion for delivering seamless and memorable event experiences.

Responsibilities

• Serve as the primary contact for clients after the group contract is signed, managing all event planning, communication, and execution details.
• Prepare and distribute detailed Banquet Event Orders (BEOs), group resumes, and event diagrams in accordance with hotel and brand standards.
• Coordinate closely with the Sales, Banquet, Culinary, Front Office, and Engineering teams to ensure all client needs are met.
• Conduct pre- and post-event meetings with clients and internal departments to review logistics and outcomes.
• Maximize event profitability through up-selling food, beverage, and ancillary services while maintaining guest satisfaction.
• Monitor event progress, anticipate client needs, and address on-site issues quickly and professionally.
• Ensure accurate billing, approvals, and financial documentation for all group events.
• Maintain detailed and organized event records within the hotel’s sales and catering system (CI/TY, Opera, or similar).
• Represent the hotel professionally at all times, building relationships that encourage repeat and referral business.
• Participate in weekly group resume and operations meetings to ensure full coordination between departments.

Qualifications

• Minimum 2 years of hotel conference services, catering, or event management experience required.
• Strong understanding of food and beverage operations, event logistics, and meeting planning.
• Exceptional communication, organizational, and customer service skills.
• Proficiency with hotel event management systems (CI/TY, Opera, or similar) and Microsoft Office applications.
• Proven ability to handle multiple programs and priorities in a fast-paced environment.
• Professional demeanor, attention to detail, and proactive attitude.
• Flexibility to work evenings and weekends to oversee events as needed.
• Bachelor’s degree in Hospitality, Business, or related field preferred.

Benefits

• Competitive salary and performance-based incentives.
• Marriott travel discounts and perks.
• Health, dental, and vision benefits.
• Paid time off and career development opportunities.
• Supportive and team-focused work environment.

Join Our Team

At The Westin Westminster, our Conference Services Managers bring meetings and events to life across 95,000 square feet of versatile space. From corporate conventions and association conferences to elegant weddings and galas, you’ll play central role in creating exceptional experiences for every client and guest.