Conference Services Manager — Elevate Large-Scale Events

Hei Hotels Inc.; New York, Northern (NY, KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

401(k) with matching

Paid time off

Hotel room discounts

Job summary

HEI Hotels and Resorts currently seeks a Conference Services Manager for The Westin New York Grand Central in New York, NY. You will drive conference planning, client communication, and team leadership to deliver exceptional events.

The role emphasizes monthly forecasts, annual budgets, and long-term client relationships, with strong emphasis on sales skills, hospitality operations, and close collaboration with banquet and culinary teams.

Qualifications

• Prior experience in hospitality with catering sales is essential.
• Must have at least one year in the hospitality industry.
• Knowledge of sales techniques and revenue management is beneficial.

Responsibilities

• Plan and lead conference services with active client communication.
• Coordinate with banquet and catering teams for event execution.
• Develop long-term client relationships and seek repeat business.
• Support site inspections and client presentations with compelling proposals.
• Lead reviews to improve meeting planner satisfaction and post-event evaluations.

Skills

Hospitality experience

Catering sales

Sales closing skills

Negotiation skills

Verbal & written communication

Tools

Delphi

Word

Excel

Job description

HEI Hotels and Resorts currently seeks a Conference Services Manager for The Westin New York Grand Central in New York, NY. You will drive conference planning, client communication, and team leadership to deliver exceptional events.

The role emphasizes monthly forecasts, annual budgets, and long-term client relationships, with strong emphasis on sales skills, hospitality operations, and close collaboration with banquet and culinary teams.