Conference Services Manager: Elevate Events & Experience

Donohoe Hospitality Services; College Park (MD); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Leaves of absence

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

The Conference Services Manager at The Hotel at the University of Maryland, operated by Donohoe Hospitality Services, serves as the main liaison with clients after contracts are signed, guiding planning through flawless execution.

You will coordinate event logistics across departments, build client relationships, and ensure the Four Diamond standard while identifying incremental revenue opportunities.

Qualifications

• Previous experience in event planning, catering, or hospitality services required.
• Strong knowledge of hotel systems (e.g., Delphi, Opera, Social Tables) preferred.
• Mastery of Microsoft Office (Word, Email, Excel)
• Excellent written and verbal communication skills.
• Ability to manage budgets and understand contracts.

Responsibilities

• Acts as the primary liaison between the hotel and the client after a group contract is signed.
• Builds strong relationships to understand client needs, preferences, and event goals.
• Delivers exceptional service to ensure client satisfaction, repeat business, and positive reviews.
• Develops and manages detailed event timelines, covering food & beverage, AV, rooming lists, and all supporting logistics.
• Creates Banquet Event Orders (BEOs), diagrams, and event resumes.

Skills

Event planning

Communication skills

Budget management

Contracts understanding

Flexibility

Education

High school diploma

Hospitality/Business degree

Tools

Delphi

Opera

Social Tables

Job description

The Conference Services Manager at The Hotel at the University of Maryland, operated by Donohoe Hospitality Services, serves as the main liaison with clients after contracts are signed, guiding planning through flawless execution.

You will coordinate event logistics across departments, build client relationships, and ensure the Four Diamond standard while identifying incremental revenue opportunities.